Account adjuster vs collections, customer service

Differences between account adjuster and collections, customer service duties and responsibilities

Account adjuster example responsibilities.

• Manage and maintain an internal database system to generate reports and produce accurate account information for patients and insurance companies.
• Provide assistance regards to trouble shooting, account status, miss invoice and account reconciliation.
• Resolve all invoice and sales order processing issues that relate in amounts due to/from all customers.
• Determine presumptive Medicare and/or Medicaid eligibility.
• Used ACCURINT software to maintain and update files.
• Search Lexus/Nexus Accurint database to locate customer.
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Collections, customer service example responsibilities.

• Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
• Provide excellent verbal, written, oral communication skills, attend ongoing training of collections and FDCPA regulations and guidelines.
• Provide excellent interpersonal, negotiation, and customer service skills via telephone.
• Research accounts to verify credits and debits make are accurately post against supporting documents showing timely reflect within the FDCPA guidelines.
• Prevent impending loss and increase profitability through negotiation and enforcement of schedule collection campaigns.
• Submit additional information request by insurance companies such as medical records, primary/secondary insurance explanation of benefits (EOB).
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