Account adjuster vs collections representative

The differences between account adjusters and collections representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an account adjuster and a collections representative. Additionally, an account adjuster has an average salary of $40,969, which is higher than the $34,015 average annual salary of a collections representative.

The top three skills for an account adjuster include customer service, patient accounts and delinquent accounts. The most important skills for a collections representative are payment arrangements, customer service, and delinquent accounts.

Account adjuster vs collections representative overview

	Account Adjuster	Collections Representative
Yearly salary	$40,969	$34,015
Hourly rate	$19.70	$16.35
Growth rate	-8%	-8%
Number of jobs	61,766	85,275
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 49%	High School Diploma, 33%
Average age	46	46
Years of experience	12	12

Account adjuster vs collections representative salary

Account adjusters and collections representatives have different pay scales, as shown below.

	Account Adjuster	Collections Representative
Average salary	$40,969	$34,015
Salary range	Between $24,000 And $68,000	Between $26,000 And $42,000
Highest paying City	-	San Ramon, CA
Highest paying state	-	California
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between account adjuster and collections representative education

There are a few differences between an account adjuster and a collections representative in terms of educational background:

	Account Adjuster	Collections Representative
Most common degree	Bachelor's Degree, 49%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Account adjuster vs collections representative demographics

Here are the differences between account adjusters' and collections representatives' demographics:

	Account Adjuster	Collections Representative
Average age	46	46
Gender ratio	Male, 38.9% Female, 61.1%	Male, 30.6% Female, 69.4%
Race ratio	Black or African American, 11.8% Unknown, 4.1% Hispanic or Latino, 19.3% Asian, 4.1% White, 60.2% American Indian and Alaska Native, 0.5%	Black or African American, 12.2% Unknown, 3.9% Hispanic or Latino, 18.9% Asian, 3.4% White, 61.1% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between account adjuster and collections representative duties and responsibilities

Account adjuster example responsibilities.

Manage and maintain an internal database system to generate reports and produce accurate account information for patients and insurance companies.
Provide assistance regards to trouble shooting, account status, miss invoice and account reconciliation.
Resolve all invoice and sales order processing issues that relate in amounts due to/from all customers.
Determine presumptive Medicare and/or Medicaid eligibility.
Used ACCURINT software to maintain and update files.
Search Lexus/Nexus Accurint database to locate customer.

Collections representative example responsibilities.

Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
Maintain effective communication and utilize negotiation skills with internal and external customers to effect collections while maintaining customer good will.
Submit all reconsideration and appeals if need.
Conduct periodic data cleaning of queues balances deny with deny appeals.
Resolve valid or authorize NSF charges due to decline credit cards or ACH transactions.
Collect and count inventories, reconcile purchases and scan UPC's and inputting price information.

Account adjuster vs collections representative skills

Common account adjuster skills

Customer Service, 16%
Patient Accounts, 13%
Delinquent Accounts, 9%
Payment Arrangements, 8%
Inbound Calls, 6%
Credit Reports, 6%

Common collections representative skills

Payment Arrangements, 14%
Customer Service, 13%
Delinquent Accounts, 9%
Past Due Accounts, 6%
Customer Accounts, 4%
Debt Repayment, 4%

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Office and Administrative Industry
Account Adjuster
Account Adjuster vs Collections Representative

Updated January 8, 2025

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