Account representative vs call center representative

The differences between account representatives and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an account representative and a call center representative. Additionally, an account representative has an average salary of $36,977, which is higher than the $31,549 average annual salary of a call center representative.

The top three skills for an account representative include customer service, patients and patient accounts. The most important skills for a call center representative are strong customer service, customer service, and patients.

Account representative vs call center representative overview

	Account Representative	Call Center Representative
Yearly salary	$36,977	$31,549
Hourly rate	$17.78	$15.17
Growth rate	-8%	-4%
Number of jobs	183,446	133,579
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 52%	High School Diploma, 37%
Average age	46	40
Years of experience	12	12

What does an account representative do?

Account representatives are employees who manage client accounts and act as the main contact of the clients they are handling. They maintain existing accounts by updating client details regularly. They also check up on clients to see if they are still satisfied with the products or services of the company. They also create new accounts by welcoming new clients and assisting them in their needs. Account representatives manage client inquiries and process client requests. They also address complaints and ensure that any challenges are mitigated and that clients remain with the company.

What does a call center representative do?

Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.

Account representative vs call center representative salary

Account representatives and call center representatives have different pay scales, as shown below.

	Account Representative	Call Center Representative
Average salary	$36,977	$31,549
Salary range	Between $26,000 And $51,000	Between $25,000 And $39,000
Highest paying City	Los Angeles, CA	Seattle, WA
Highest paying state	California	Washington
Best paying company	New Relic	University of California, Berkeley
Best paying industry	Finance	Finance

Differences between account representative and call center representative education

There are a few differences between an account representative and a call center representative in terms of educational background:

	Account Representative	Call Center Representative
Most common degree	Bachelor's Degree, 52%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Account representative vs call center representative demographics

Here are the differences between account representatives' and call center representatives' demographics:

	Account Representative	Call Center Representative
Average age	46	40
Gender ratio	Male, 33.6% Female, 66.4%	Male, 27.4% Female, 72.6%
Race ratio	Black or African American, 12.5% Unknown, 4.2% Hispanic or Latino, 17.3% Asian, 3.9% White, 61.6% American Indian and Alaska Native, 0.5%	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	7%

Differences between account representative and call center representative duties and responsibilities

Account representative example responsibilities.

Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
Manage the daily correspondence from assign practices with keeping doctor/patient confidentiality under consideration along with HIPPA regulations.
Manage and maintain an internal database system to generate reports and produce accurate account information for patients and insurance companies.
Educate physicians to use current ICD-9 diagnostic coding and preparation to begin ICD-10 coding requirements.
Analyze health care insurance/litigation patient account files to resolve outstanding and delinquent accounts due to the healthcare client.
Promote ThermoCool SmartTouch ablation catheter device to electrophysiologists.

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Account representative vs call center representative skills

Common account representative skills

Customer Service, 21%
Patients, 18%
Patient Accounts, 5%
Data Entry, 3%
Medicaid, 3%
Customer Satisfaction, 3%

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

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Office and Administrative Industry
Account Representative
Account Representative vs Call Center Representative

Updated January 8, 2025

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