Account representative vs customer account manager

The differences between account representatives and customer account managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become an account representative, becoming a customer account manager takes usually requires 4-6 years. Additionally, a customer account manager has an average salary of $45,951, which is higher than the $36,977 average annual salary of an account representative.

The top three skills for an account representative include customer service, patients and patient accounts. The most important skills for a customer account manager are customer service, customer accounts, and CRM.

Account representative vs customer account manager overview

	Account Representative	Customer Account Manager
Yearly salary	$36,977	$45,951
Hourly rate	$17.78	$22.09
Growth rate	-8%	8%
Number of jobs	183,446	110,138
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 56%
Average age	46	47
Years of experience	12	6

What does an account representative do?

Account representatives are employees who manage client accounts and act as the main contact of the clients they are handling. They maintain existing accounts by updating client details regularly. They also check up on clients to see if they are still satisfied with the products or services of the company. They also create new accounts by welcoming new clients and assisting them in their needs. Account representatives manage client inquiries and process client requests. They also address complaints and ensure that any challenges are mitigated and that clients remain with the company.

What does a customer account manager do?

Customer Account Managers are employees who specialize in keeping good, professional relationships with the company's clients. They are assigned specific customers and key clients to manage. Customer account managers are in charge of maintaining the customers' loyalty. As such, customer account managers are expected to provide first-class service to their customers. This includes providing them special promotions related to the company's services, keeping special communication lines for client concerns, and expediting client requests. They ensure that their customers receive their product or service requests on time and in good condition.

Account representative vs customer account manager salary

Account representatives and customer account managers have different pay scales, as shown below.

	Account Representative	Customer Account Manager
Average salary	$36,977	$45,951
Salary range	Between $26,000 And $51,000	Between $29,000 And $72,000
Highest paying City	Los Angeles, CA	New York, NY
Highest paying state	California	Alaska
Best paying company	New Relic	Mouser Electronics
Best paying industry	Finance	Technology

Differences between account representative and customer account manager education

There are a few differences between an account representative and a customer account manager in terms of educational background:

	Account Representative	Customer Account Manager
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 56%
Most common major	Business	Business
Most common college	-	California State University - Bakersfield

Account representative vs customer account manager demographics

Here are the differences between account representatives' and customer account managers' demographics:

	Account Representative	Customer Account Manager
Average age	46	47
Gender ratio	Male, 33.6% Female, 66.4%	Male, 59.4% Female, 40.6%
Race ratio	Black or African American, 12.5% Unknown, 4.2% Hispanic or Latino, 17.3% Asian, 3.9% White, 61.6% American Indian and Alaska Native, 0.5%	Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 17.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between account representative and customer account manager duties and responsibilities

Account representative example responsibilities.

Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
Manage the daily correspondence from assign practices with keeping doctor/patient confidentiality under consideration along with HIPPA regulations.
Manage and maintain an internal database system to generate reports and produce accurate account information for patients and insurance companies.
Educate physicians to use current ICD-9 diagnostic coding and preparation to begin ICD-10 coding requirements.
Analyze health care insurance/litigation patient account files to resolve outstanding and delinquent accounts due to the healthcare client.
Promote ThermoCool SmartTouch ablation catheter device to electrophysiologists.

Customer account manager example responsibilities.

Lead project of reducing checks process by leveraging ACH payments resulting in a savings on head count.
Manage inventory logistics which includes coordinating inventory levels with production schedules and international delivery deadlines.
Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
Decrease staff time (and payroll) with customer issues by launching CRM and leading regional implementation and training.
Enter invoices into QuickBooks from carrier that is delivering material to destination.
Take orders from customer, enter into QuickBooks, send customers order confirmation.

Account representative vs customer account manager skills

Common account representative skills

Customer Service, 21%
Patients, 18%
Patient Accounts, 5%
Data Entry, 3%
Medicaid, 3%
Customer Satisfaction, 3%

Common customer account manager skills

Customer Service, 26%
Customer Accounts, 17%
CRM, 10%
Collections Process, 8%
Persuasion, 8%
Customer Retention, 7%

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Office and Administrative Industry
Account Representative
Account Representative vs Customer Account Manager

Updated January 8, 2025

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