Accounts payable assistant vs customer service and billing

The differences between accounts payable assistants and customer service and billings can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an accounts payable assistant, becoming a customer service and billing takes usually requires 6-12 months. Additionally, an accounts payable assistant has an average salary of $37,145, which is higher than the $32,444 average annual salary of a customer service and billing.

The top three skills for an accounts payable assistant include data entry, purchase orders and vendor invoices. The most important skills for a customer service and billing are strong customer service, patients, and data entry.

Accounts payable assistant vs customer service and billing overview

	Accounts Payable Assistant	Customer Service And Billing
Yearly salary	$37,145	$32,444
Hourly rate	$17.86	$15.60
Growth rate	-5%	-4%
Number of jobs	31,341	205,689
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 49%	Associate Degree, 27%
Average age	51	40
Years of experience	6	12

What does an accounts payable assistant do?

An accounts payable assistant is responsible for monitoring the company's billing transactions, ensuring the accurate and efficient completion of the business' financial obligations. Accounts payable assistants process invoices, resolve account discrepancies, manage bank reconciliation, create expense reports, and updating account information on the company's database. They work within a team of the accounting and finance department, assisting with tax filing and audit processes as needed. An accounts payable assistant must have excellent knowledge of the financial industry and accounting principles to perform various duties, as well as doing administrative and clerical tasks as needed.

What does a customer service and billing do?

A customer service and billing worker primarily assists customers when it comes to billing matters. They answer calls or correspondence from customers to identify their needs, respond to inquiries, discuss product or service specifications, manage billing arrangements, provide price quotes, and offer other services. They may also arrange appointments, process refunds, and solve issues and concerns, ensuring efficiency and client satisfaction. Additionally, customer service and billing maintains records of all transactions and reports to managers regularly.

Accounts payable assistant vs customer service and billing salary

Accounts payable assistants and customer service and billings have different pay scales, as shown below.

	Accounts Payable Assistant	Customer Service And Billing
Average salary	$37,145	$32,444
Salary range	Between $29,000 And $46,000	Between $25,000 And $40,000
Highest paying City	Santa Cruz, CA	Vancouver, WA
Highest paying state	California	New Hampshire
Best paying company	Emerson College	University of California, Berkeley
Best paying industry	Construction	Utilities

Differences between accounts payable assistant and customer service and billing education

There are a few differences between an accounts payable assistant and a customer service and billing in terms of educational background:

	Accounts Payable Assistant	Customer Service And Billing
Most common degree	Bachelor's Degree, 49%	Associate Degree, 27%
Most common major	Accounting	Business
Most common college	University of Pennsylvania	-

Accounts payable assistant vs customer service and billing demographics

Here are the differences between accounts payable assistants' and customer service and billings' demographics:

	Accounts Payable Assistant	Customer Service And Billing
Average age	51	40
Gender ratio	Male, 15.2% Female, 84.8%	Male, 22.0% Female, 78.0%
Race ratio	Black or African American, 6.8% Unknown, 4.0% Hispanic or Latino, 14.4% Asian, 6.5% White, 67.7% American Indian and Alaska Native, 0.6%	Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 21.1% Asian, 6.0% White, 56.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between accounts payable assistant and customer service and billing duties and responsibilities

Accounts payable assistant example responsibilities.

Manage revenue ledger including other subsidiary ledgers and responsible for the reconciliation of various income accounts to ensure accuracy of postings.
Issue weekly payments to vendors by check, ACH, domestic wire, and international wire in USD and other currencies.
Assist in accounts payable/receivable including check deposits, credit card payments, ACH payments, credits, check runs, etc.
Compose effective accounting reports summarizing accounts payable data using QuickBooks.
Prepare payroll for salary and hourly personnel, including necessary reports for regulatory bodies.
Respond to payroll accounting inquires; provide resolution, information, or direction accordingly.

Customer service and billing example responsibilities.

Manage daily payroll preparation and enter data into cumulative payroll system.
Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
Help troubleshoot various operating systems and set up email accounts.
Verify eligibility through all payer sites and used the EMR system.
Listen in detail customers requests and troubleshoot any issues they are having.
Prepare claims, including CPT and ICD-9 codes, to be process by health insurance companies.

Accounts payable assistant vs customer service and billing skills

Common accounts payable assistant skills

Data Entry, 15%
Purchase Orders, 10%
Vendor Invoices, 9%
Payroll, 6%
Vendor Statements, 5%
Financial Reports, 4%

Common customer service and billing skills

Strong Customer Service, 51%
Patients, 7%
Data Entry, 6%
Inbound Calls, 3%
Billing Issues, 2%
Credit Card Payments, 2%

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Office and Administrative Industry
Accounts Payable Assistant
Accounts Payable Assistant vs Customer Service And Billing

Updated January 8, 2025

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