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This question is about technical support technician resumes.
How do I write an IT support resume?
You write an IT support resume by focusing on your technical skills, qualifications, and accomplishments. The goal of your resume should be to prove you have both the technical know-how and people skills needed to excel in the position of IT support.
To get started, you should write a strong profile summary or objective. In one to four sentences, touch on your background, qualifications, and major accomplishment. For example, "Proven IT support technician skilled in customer service and ticketing systems. At Company XYZ, provided Splunk deployment and visibility to 38,000 endpoints for 20K+ end users."
Next, you should elaborate on your specific experiences working in IT support or in a similar role. Here, you'll want to convey your experiences through your achievements using action verbs. For example, "Created support service tickets and used web-based ticketing systems to track and deliver support services.
If you're just starting out your career in IT support, then use the education and certification sections to highlight some of your academic achievements and relevant coursework. Consider also including a work portfolio that you can refer to in the resume to provide further evidence of what you can do.
Top hard skills to include in an IT support resume:
Splunk
Oracle
Routers
Printers
CSS
Programming Languages
Information Technology
Process Improvement
Data Analytics
Switches
Linux/Unix
Mac OS
Microsoft Office Skills
Top soft skills to include in an IT support resume:
Teamwork and Collaboration
Written and Verbal Communication
Active Listening
Problem Solving
Time Management
Critical Thinking
Choose from 10+ customizable resume templates
Zippia allows you to choose from different easy-to-use templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
