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This question is about customer service manager resumes.
What are some customer service skills to put on a resume?
Some customer service skills to put on a resume include technical expertise and interpersonal skills necessary to communicate with others, solve problems, demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints.
On a resume, customer service is a great skill to highlight for anyone in sales or any client-facing role, e.g., administrative, marketing) can benefit from the skills associated with good customer service.
These skills include a mixture of hard and soft skills, and by including them in your resume, you're showing the hiring manager that you have what it takes to excel in a customer service position.
Popular customer services skills to include on a resume include:
Complaint Resolution
Building Customer Loyalty
Cross-Selling / Up-Selling
Service-Based Selling / Telesales
Jira Service Desk
Bilingual Language Skills (English and Spanish)
Typing Speed: >60 WPM
Product Knowledge
Before jumping into writing your resume, we recommended that you first check the job ad to see what customer service skills they need. Then make a list of your customer service skills and look for talents that show up on both lists.
Don't forget to give your customer service skills prominence by listing them in your resume's separate key skills section. Finally, use your bullet points to prove you have those abilities.
Choose from 10+ customizable resume templates
Zippia allows you to choose from different easy-to-use templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
