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This question is about administrative assistant, administrative support assistant, and what an administrative assistant does.
Administrative assistants' main duties are 'secretarial duties,' such as accounting, data entry, billing, inventory, record-keeping, correspondence, and sales, so strong typing skills and familiarity with Microsoft Office programs (e.g., Excel, Documents) are very important.
They may also work directly with customers and perform customer service tasks, such as those of a receptionist. Therefore, strong interpersonal skills are important to work well with both customers and employees.
A minimum of a high school diploma is generally required for this position, and some employers may prefer applicants who have an associate's degree or higher.
Administrative assistants use a variety of skills to successfully perform their day-to-day duties. Here are just some of the hard and soft skills employers look for in new administrative assistants:
Basic computer literacy - Administrative assistants spend much of their time on computers, especially using word processing, database, spreadsheet software, and the internet. (e.g.,. Microsoft Office - Excel, Documents, Powerpoint).
Organization - Administrative assistants must rely on organization and time management skills to keep schedules straight and multitask on various clerical duties.
Written and oral communication - Administrative assistants need to speak to other staff members and visitors to the business, compose letters and emails, and create social media posts using correct grammar and spelling.
People-skills - Administrative assistants are the point of contact for many staff members and visitors to the business, so an appealing personality is essential.
Attention to detail - All tasks administrative assistants undertake must be completed to a high standard without errors. You'll also call on this skill when proofreading the drafts of reports and letters you're asked to type.
Team player - Administrative assistants play a vital part in the operations of any organization, so they need to work well with other people in the business.
Self-starter - Administrative assistants often need to use their own initiative to ensure they do not distract executive-level and management staff.
Good numeracy skills - This is especially important for administrative assistants responsible for bookkeeping.
Problem-solving abilities - Administrative assistants call on these skills if clients need to cancel meetings and appointments, need rearranging, or if supplies don't arrive on time, and other workplace emergencies arise.
Flexibility - An administrative assistant's duties can vary significantly from day to day. They rely on their flexibility to adapt to the demands each day brings and excel in whatever task that's required.
Strong work ethic - The work administrative assistants do is essential for their organizations' operations. It takes a strong work ethic to complete all tasks required in a timely fashion.

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