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This question is about what a customer service manager does and customer service manager.
What education is needed to be a customer service manager?
While a degree is not needed to be a customer service manager, most companies look to hire people with at least an associate's degree. More commonly, companies look for individuals who hold a bachelor's degree in business administration or management.
If a person wants to move up within their role, company, and industry, they should consider pursuing a degree. This is because degree programs include coursework in human resources, professional ethics, and business administration.
While some of this information can easily be learned on the job, there is a lot that is not communicated in a work setting. These classes provide tools and information that a good customer service manager can utilize every day.
Also, when enrolled in a degree program, a student has the opportunity to take courses based on the specific field they intend to enter. This allows them to better tailor their knowledge and skillset to the job they want to get after they graduate with their degree.
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