Aquatic facility manager vs call center manager

Differences between aquatic facility manager and call center manager duties and responsibilities

Aquatic facility manager example responsibilities.

• Manage lifeguards, maintain pool cleanliness, safety, and customer satisfaction
• Revise and handle the scheduling and payroll of all employees, as well as shift rotations and responsibilities.
• Evaluate, implement and oversee renovation/installation of backup generator and HVAC equipment for PBX/server rooms to provide proper capacity and redundancy.
• Gain management, conflict resolution, leadership, delegation, and interpersonal relationship skills.

Call center manager example responsibilities.

• Lead the project to upgrade the WFM system to the current vendor version.
• Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
• Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
• Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
• Accomplish Medicare standards with qualitative and quantitative measures.
• Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.
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