Assistant project director vs call center manager

Differences between assistant project director and call center manager duties and responsibilities

Assistant project director example responsibilities.

• Manage several parallel infrastructure efforts with various delivery dates, team members and requiring different prioritization for disaster recovery projects.
• Provide oversight to programs to ensure compliance with organizational standards, as well as regulatory criteria of core for developmentally disable.
• Submit RFP's, negotiate pricing for services such as: printing; decorator services; and security.
• Supervise team of analysts reporting operational and outcomes metrics for a Medicaid care management program.

Call center manager example responsibilities.

• Lead the project to upgrade the WFM system to the current vendor version.
• Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
• Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
• Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
• Accomplish Medicare standards with qualitative and quantitative measures.
• Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.
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