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The differences between associate information technology analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an associate information technology analyst, becoming a support analyst takes usually requires 1-2 years. Additionally, a support analyst has an average salary of $75,989, which is higher than the $68,621 average annual salary of an associate information technology analyst.
The top three skills for an associate information technology analyst include technical support, project management and windows. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Associate Information Technology Analyst | Support Analyst | |
| Yearly salary | $68,621 | $75,989 |
| Hourly rate | $32.99 | $36.53 |
| Growth rate | 9% | 10% |
| Number of jobs | 120,347 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 62% |
| Average age | 43 | 42 |
| Years of experience | 6 | 2 |
An associate information technology analyst specializes in performing extensive research and analysis to optimize a company's information technology operations. Their responsibilities typically include understanding the company's needs and goals, gathering and analyzing data, developing models and prototypes, liaising with internal and external parties, and creating strategies to enhance operations. They may also assess existing systems to identify which areas need improvement and develop solutions against problem areas. Moreover, an associate information technology analyst must maintain an active communication line with staff for a smooth and efficient workflow.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Associate information technology analysts and support analysts have different pay scales, as shown below.
| Associate Information Technology Analyst | Support Analyst | |
| Average salary | $68,621 | $75,989 |
| Salary range | Between $48,000 And $96,000 | Between $50,000 And $114,000 |
| Highest paying City | Mountain View, CA | Jersey City, NJ |
| Highest paying state | Washington | New Jersey |
| Best paying company | Hitachi Vantara | The Citadel |
| Best paying industry | Transportation | Finance |
There are a few differences between an associate information technology analyst and a support analyst in terms of educational background:
| Associate Information Technology Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between associate information technology analysts' and support analysts' demographics:
| Associate Information Technology Analyst | Support Analyst | |
| Average age | 43 | 42 |
| Gender ratio | Male, 57.2% Female, 42.8% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 10.7% Unknown, 5.0% Hispanic or Latino, 11.4% Asian, 14.4% White, 58.3% American Indian and Alaska Native, 0.2% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |