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The differences between bid managers and call center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a bid manager has an average salary of $100,225, which is higher than the $37,614 average annual salary of a call center manager.
The top three skills for a bid manager include project management, value proposition and pursuit. The most important skills for a call center manager are strong customer service, customer satisfaction, and call center management.
| Bid Manager | Call Center Manager | |
| Yearly salary | $100,225 | $37,614 |
| Hourly rate | $48.19 | $18.08 |
| Growth rate | 10% | 6% |
| Number of jobs | 85,975 | 123,791 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 60% |
| Average age | 47 | 47 |
| Years of experience | - | - |
A bid manager spearheads and oversees a company's bidding procedures for goods and services. They are in charge of managing a team of bidding analysts, reviewing customer requirements, and preparing proposals in adherence to guidelines and protocols. They also perform market research and analyses, study client and competitor behavior, gather and analyze data from other offices, perform risk assessments, and maintain databases. Moreover, a bid manager also has the responsibility to supervise staff, monitor their performance, and resolve issues should any arise.
Call center managers specialize in overseeing call center operations and agents' performances, ensuring that customers are satisfied. Aside from this, they are mostly involved in hiring and training new agents, shaping them into productive workforce members. As managers, they must lead by setting targets, encouraging agents, and devising strategies to meet them, even providing support when issues are difficult to resolve. Furthermore, call center managers must implement and adhere to all policies and regulations of the company.
Bid managers and call center managers have different pay scales, as shown below.
| Bid Manager | Call Center Manager | |
| Average salary | $100,225 | $37,614 |
| Salary range | Between $70,000 And $142,000 | Between $23,000 And $60,000 |
| Highest paying City | San Francisco, CA | Baltimore, MD |
| Highest paying state | California | Maryland |
| Best paying company | Apple | Scantron |
| Best paying industry | Professional | Technology |
There are a few differences between a bid manager and a call center manager in terms of educational background:
| Bid Manager | Call Center Manager | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between bid managers' and call center managers' demographics:
| Bid Manager | Call Center Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 59.5% Female, 40.5% | Male, 52.6% Female, 47.4% |
| Race ratio | Black or African American, 7.5% Unknown, 4.7% Hispanic or Latino, 12.5% Asian, 8.9% White, 65.8% American Indian and Alaska Native, 0.7% | Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |