Business consultant jobs in New Canaan, CT

**HYBRID 4 DAYS/WEEK in Stamford, CT** Our major Telecommunications client is seeking a Business Intelligence Analyst to join a driven and highly motivated team, who is responsible for supporting the Service Reliability team and their mission of improving the customer experience through analytics focused on network outages/impairments and maintenance/upgrade events. Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Pay: $55 - $65/hr W2 Responsibilities Improving customer experience through network outage/impairment and maintenance/upgrade analytics Data validation and ad hoc analysis using SQL, Excel, Redshift Experience Requirements Curious, self-starter, team player, detail-oriented, and strong organizer/communicator with 7+ years of experience in similar role Must be proficient in SQL, Redshift, Excel for data validation and ad hoc analysis Must be able to communicate analysis/findings in business/functional terms for senior leadership/executive audience Desired Skills: Telecommunication industry experience is a plus Data warehouse and MicroStrategy experience a plus Education Requirements Bachelor's degree in related field

Title: Business Intelligence Analyst III/IV Contract Expectations: Contract until end of 2026, potential for conversion starting as early as 3 months - please only apply if you are able to work on this set up Pay rate: $55-65 (rate varies based on years of experience) Team Overview: Our Fortune 75 MSO client is looking for a Business Intelligence Analyst to support their Service Reliability team. This team is at the center of the client's mission to improve customer experience by ensuring network reliability and measuring service performance. Their work focuses on analyzing network outages, impairments, and maintenance/upgrade events to understand how these issues impact customers and where improvements can be made. Responsibilities Analyze data related to network outages, impairments, and maintenance/upgrade events to support service reliability and customer experience improvements. Perform application analysis and data modeling design to enable centralized data warehouse development. Extract, transform, and validate data from various databases and data warehouses for reporting and cross-system sharing. Build and standardize data collection methods, validation reports, and database design practices. Utilize SQL, Redshift, and BI tools to conduct ad hoc analyses and support data-driven decision making. Develop and present insights to senior leadership in clear business and functional terms. Lead or support cross-functional discussions, collaborative problem solving, and presentations of BI findings. Facilitate training, seminars, and knowledge-sharing sessions on BI methodologies and best practices. Partner with global and cross-departmental managers to guide collaboration and improve operational performance. Qualifications 7+ years of experience in Business Intelligence, data analysis, or a similar analytical role. Advanced SQL, Redshift, and Excel proficiency required for data validation, modeling, and analysis. Experience with data warehousing, BI reporting tools, and enterprise data environments; MicroStrategy experience preferred. Strong understanding of BI concepts including data modeling, application analysis, ETL processes, and reporting. Ability to translate complex data into clear, actionable insights for executive and senior leadership audiences. Excellent presentation, communication, and cross-functional collaboration skills. Experience working within diverse, global teams and supporting business leaders across multiple departments. Familiarity with ERP systems (Oracle, SAP) and telecom industry experience-is a plus. Naturally curious, detail-oriented, organized, and a strong self-starter with sound judgment and creative problem-solving. Benefits of Working with Brooksource: Previous experience working with this client and placing both permanent employees and contractors. Direct communication with the hiring manager, which allows us to have a clear understanding of the timeline and move candidates through the interview process faster. Dedication to keep an open line of communication and provide full transparency. 401K plan, Medical, Dental & Vision Insurance EEO Statement: Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Global luxury retail corporation is looking for an IT Business Analyst w/SAP SCE experience to work at their Shelton, CT office. The purpose of this position is to deliver support services for all aspects of SAP SCE functionality, with a focus on OTC, including coordinating and working with other cross-functional teams, the business process sponsor and business use. Responsibilities Provides second level support for the SAP system in the Americas region and related regional applications in the areas of Sales and Distribution and MDM. Cooperates with local key users and global third level support with regard to problem resolution and implementation of configuration changes and enhancements to meet business requirements. Provides user support, troubleshooting, error resolution, and explains how SAP supports the business processes. Ensures fixes and/or changes for incidents and problems do not adversely affect other business processes in their application area, other application areas, or other project teams. Coordinate testing for SAP upgrades, software changes and bug/fix corrections with the key user community to limit business interruption. Knowledge Requirements Bachelor's degree in an applicable field and 3 years related work experience are required 2+ years of SAP OTC experience SAP Cross functional experience in Order to Cash (OTC) and Procure to Pay (PTP) Skill Requirements Solid background working with supply chain related business processes. Demonstrated ability to effectively collaborate with a variety of levels across the organization. Ability to identify and solve complex problems through research and troubleshooting. Strong verbal and written communication skills Personal skills Excellent written and verbal communication skills. Customer focused. Self-motivation and ability to work independently. Proven ability to collaborate with customers to define issues and plan of action with flexibility. Exceptional people skills with demonstrated ability to work with both a technical and functional audience.

Title: Business Intelligence Analyst Job Type: Hybrid 12 month contract Pay Rate: Starting at $48/hr REQUIRED SKILLS AND EXPERIENCE 7+ years of experience as an Analyst Must be proficient in SQL, Redshift, Excel for data validation and ad hoc analysis Must be able to communicate analysis/findings in business/functional terms for senior leadership/executive audience JOB DESCRIPTION Insight Global is hiring a Business Intelligence Analyst for the Service Reliability team for one of our clients in Stamford, CT. This team focuses on improving customer experience through analytics that focus on network outages and maintenance/upgrade events. This person will act as the liaison between business and technical teams to translate requirements. This person will pull and validate data and identify trends. They will report these findings to leadership and make recommendations. This person will need to have strong SQL skills to work with data and strong communication skills to speak to executives. This role will be performed 4 days a week on-site in Stamford, CT.

The Business Analytics Consultant provides advanced analytical support across multiple customer groups and therapeutic areas. This role serves as an expert in statistical methodologies used to measure marketing impact, offering insights that guide promotional strategy, brand planning, and forecasting. The position requires deep knowledge of the pharmaceutical industry, strong familiarity with industry data sources, and the ability to translate complex analytics into actionable recommendations. Responsibilities Conduct advanced analytics-including marketing mix modeling, ROI analyses, customer profiling, segmentation, and predictive modeling-to inform marketing and promotional strategies. Support brand planning, commercial model evolution, and resource allocation across customer channels. Serve as a liaison between Marketing and Sales to support the development of effective business tactics and strategies. Lead the development of customer targets and segments aligned with strategic objectives. Execute departmental procedures and ensure marketing strategies are accurately reflected in sales force call plans. Communicate analytical results clearly to internal stakeholders to ensure insights are understood and applied. Share expertise on analytical methodologies, best practices, tools, and vendors within the department. Adapt work processes to meet evolving therapeutic area and business needs. Qualifications Bachelor's degree in Mathematics, Statistics, Engineering, Business/Data Analytics, or related field with 7+ years of relevant analytical experience; or a Master's degree with 5+ years of experience. Advanced proficiency with analytical methodologies and pharmaceutical data sources, including pharma trade data analytics. Strong ability to develop, document, and communicate analytical plans. Expertise in digital and traditional marketing analytics, including promotional effectiveness and ROI measurement. Ability to translate complex statistical findings into clear, actionable business insights.

Basic Qualifications Knowledge of fraud strategies to prevent and detect fraud and security schemes across a variety of payments products. Designing, planning for, and executing various workstreams as part of a Fraud system implementation. Lead the development of written and oral communications on fraud risks, including communicating technical concepts to a non-technical audience. Collaborating and developing partnerships with clients. Conduct client workshops, assessments, and strategic planning activities. Innovating new ideas and solutions to address existing and emerging areas of global risks. Exhibiting strong communication skills when consulting with senior management, C-Suite client personnel. Experience in AML Fraud or Surveillance Domain. Experience in Stakeholder Management. Qualifications. Overall, 15 years of IT experience majorly in financial services industry. Must have worked on Actimize IFM-X modules. Experience working on Integrations using web service REST Messaging. Strong data collection skills using modestly complex SQL and the ability to present and explain the data. Critically evaluate information and decompose into detailed description of issue. Excellent written and verbal communication skills comfortable in proactively communicating with others both within and outside of the immediate team to resolve issues and get questions answered. High attention to detail with excellent analytical and troubleshooting skills. Must be able to work independently and with minimum supervision. Experience working in an Agile environment in a Scrum Kanban setup. Experience with clous (Azure AWS) Note : If you are interested please share me your resumes to ********************* or else reach me at **********.

Franchise Business Consultant Reports to: VP of Retail Operations Compensation range: NE region, $80,000 - $110,000 Role type: Exempt About PopUp Bagels PopUp Bagels is not just a bagel company-we're a cultural movement. Our stores are small, our vibes are loud, and our energy is contagious. From signature neon and iconic bullhorns to our “Not Famous but Known” mirror, we've reimagined not just how a bagel is created, but how it's enjoyed: Grip, Rip and Dip! With a cult-like following, massive social presence, and unparalleled collaborations with top companies, partners and Brand Ambassadors PopUp Bagels is defining a new food lifestyle brand. We keep things simple, but we do them really, really well. And our customers agree. The Role The Franchise Business Consultant (FBC) serves as the primary liaison between the franchisor and franchisees, providing hands-on support to ensure operational excellence, brand consistency, and successful store performance. This role is both strategic and tactical-supporting franchise openings, conducting franchisee training, assisting with daily operations questions, managing supply chain inquiries, and helping resolve escalated customer service issues. The ideal candidate combines strong business acumen with a roll-up-your-sleeves mindset to drive franchise success and uphold brand standards. Essential Responsibilities Franchise Launch Support Oversee and assist with new franchise openings, including pre-opening planning, on-site setup, soft openings, and grand openings. Partner with internal departments to ensure all pre-opening milestones, compliance items, and supply chain requirements are met. Oversee and manage all training for location openings. Franchisee Training and Development Deliver hands-on, in-store training for new franchisees and their teams, covering brand standards, operations, customer experience, and product preparation. Support ongoing education through field visits, webinars, and one-on-one coaching sessions. Operational Excellence Conduct regular operational assessments to ensure compliance with brand standards, food safety, and labor practices. Collaborate with franchisees to identify performance opportunities and implement action plans for improvement. Provide recommendations for local marketing initiatives, staffing, and inventory management. Supply Chain and Vendor Coordination Act as a liaison between franchisees and supply chain teams to resolve sourcing, delivery, or product quality issues. Support new product rollouts and ensure timely communication of menu or packaging changes. Customer Service and Issue Resolution Assist with escalated customer service issues requiring franchisor involvement. Ensure franchisees maintain consistent service recovery practices aligned with company policy. Cross-Functional Collaboration Work closely with Marketing, Training, and Operations Support to streamline communication and ensure franchisees have the tools and resources needed to succeed. Education and Experience Requirements Associates or Bachelor's degree in Business, Hospitality, or a related field preferred. 2-5 years of experience in franchise operations, restaurant, retail, or hospitality management. Experience supporting franchisees or multi-unit operations strongly preferred. Demonstrated experience training teams and managing store openings. Strong interpersonal skills; able to partner with diverse stakeholders from founders to Strong understanding of franchise operations, P&L management, and brand compliance. Excellent interpersonal and communication skills, with the ability to coach and influence franchisees. Problem-solving mindset with the ability to manage multiple projects in a fast-paced environment. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and field reporting tools. Willingness to travel as needed for on-site franchise visits and openings. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to stand for extended periods during store visits and training sessions. Ability to lift up to 25 pounds occasionally (e.g., during opening support activities). Travel by car and air as needed for franchise visits and openings. Why Join PopUp Bagels? Be part of one of the fastest-growing, most buzzworthy food brands in the country. Shape a brand that's more fashion and lifestyle than QSR. Collaborate with a visionary founder, a passionate leadership team, and culture-defining partners. Build a role and a team from the ground up as the company scales nationally. Additional Role Note: The duties of this position may change from time to time. PopUp Bagels reserves the right to add or delete duties and responsibilities at the discretion of PopUp Bagels or its managers. This job description is intended to describe the general work level. It is not intended to be all-inclusive. PopUp Bagels is proud to be an Equal Opportunity Employer. We do not discriminate based on race, age, ancestry, creed, color, religion, gender, sexual orientation, pregnancy, childbirth, breastfeeding or related condition, unemployment status, gender identity or expression, transgender status or gender dysphoria, marital status, domestic violence, sexual violence or stalking victim status, national origin, citizenship, disability, covered veteran and/or military status, genetic information or predisposing genetic characteristic, familial status as that term is described under other protected statuses or any other characteristic as protected under applicable federal, state and local law. We use eVerify to confirm U.S. Employment eligibility

ELIGIBLE FOR BENEFITS UNDER EMPLOYEE REFERRAL PROGRAM Employer: Boehringer Ingelheim USA Corporation Job Title: Senior Principal Business Analyst Location: 900 Ridgebury Road, Ridgefield, CT 06877 (Telecommuting permitted: work may be performed within normal commuting distance from this office 30% of the time) Job Duties: Develop standard reporting for portfolios and deliver to internal stakeholders. Work with IT Management and give guidance on managing their portfolios (prioritization based on budget and value outcome, realistic demand forecast, track project efficiency / delivery). Foster training and certification initiatives for project managers and capability leads. Identify opportunities and lead efforts to streamline governance processes. Serve as a coach and mentor for project and product teams. Partner with IT functions to ensure flawless execution of cross-functional processes such as project financial processes, purchasing, contract and vendor management, resource management, and legal & compliance. Create and deliver training materials for internal audiences. Improve excellence in execution for project, product and portfolio management and applying innovative and “agile” methodologies. Continuously investigate new approaches and tools. *Telecommuting permitted: work may be performed within normal commuting distance from Boehringer Ingelheim USA Corporation's office in Ridgefield, CT 30% of the time. Description (cont'd) Work Schedule: 40 hours per week (8:00am to 5:00pm) Job Requirements: Master's degree (U.S. or foreign equivalent) in Computer Science, Information Technology, Business Informatics, Management Information Systems, or a related field and five (5) years of experience in the job offered or in a related role OR Bachelor's degree (U.S. or foreign equivalent) in Computer Science, Information Technology, Business Informatics, Management Information Systems, or a related field and seven (7) years of experience in the job offered or in a related role. Must have four (4) years of experience with project management tools and Atlassian tools, including Jira, Confluence, and Microsoft Project. Must have three (3) years of experience with Scrum and Agile methodologies. Must have two (2) years of experience with: Power BI or Tableau; IT project management; and Value Management framework. 10% domestic and international travel required.

As a Sr. Business Operations Consultant within the Operational Excellence Department, you will serve as an internal management consultant working collaboratively to achieve substantial improvement in operations by managing projects throughout the project lifecycle, collaborating with operational leaders to achieve agreements, produce actionable insights with lifecycle analytics development, and map, evaluate, design and improve processes throughout the network. You will help shape the growth of the Operational Excellence by promoting new and innovative solutionsl and expanding the department's project portfolio. Responsibilities: * Serve as a change agent and transformation leader for WMC, providing leaders, teams, and departments with a wide range of state of the art analytics solutions and process improvement methodologies in order to transform operational processes. * Oversee process assessments through observations and system reporting and prepare documents, including workflow and process flows diagrams. * Support the development of analytics solutions and visualizations to assess operational performance and drive data driven decision making.Develop a deep understanding of the organization, the primary workforce components, leadership structure and their interdependency and impacts on one another. * Collect and translate all operational business requirements to be included in future state process design. * Manage a variety of improvement and implementation projects throughout their lifecycle, balancing the priorities and needs of all stakeholders as well as those of the organization. * Lead performance improvement activities that align with the strategic direction of the WMC Health Network based on the analysis of current state operations, anticipated needs, and innovative approaches to the future. * Scope improvement initiatives, acquiring consensus & leadership support, and establishes metrics and landmarks; create and update project plans, action items, and meeting minutes. * Work closely with a variety clinical and non-clinical stakeholders across the network to better understand their departmental processes and needs and to build constructive relationships. * Work collaboratively with leaders throughout the organization to ensure the highest quality of patient services, maintain cost effective resource allocation, efficient and responsive flow of patients, information and materials, facilitating lean and highly reliable processes. * Develop unique information flow solutions to streamline information handoff. * Menotr junior members of the Operational Excellence team and help develop their skills. * Support the Operational Excellence leadership team in shaping the project portfolio. * Identify & implement ways of expanding the team skillset through learning and development opportunities and/or new software solutions to ensure the Operational Excellence team is continuously improving it's skillset for transforming the organization. Qualifications/Requirements: Experience: Minimum of 3 years of experience in Health Administration, Business Administration, Healthcare Management, Consulting or other healthcare-related field(s). Experience with Tableau / Power BI or similar data viualization software required. Education: Bachelor's degree required, Master's degree preferred. Licenses / Certifications: N/A Other: Agile skills that draw from other disciplines such as management, business administration, organization development, information technology, and computer science. Strong process mapping and visualization (Microsoft Visio). Excellent written and verbal communication with a strong drive for perfection / professionalism in delivery and presentation. Proven ability to work both independently on projects and as part of the larger team. Advanced proficiency in Microsoft Office Suite. Ability to visualize data for improvement/performance monitoring. Experience with Tableau and Power BI required.

**Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** Managing Consultant, Services Business Development-Regional Segments Mastercard is a global technology company in the payments industry. Mastercard Services is a key differentiator for the company, providing cutting-edge services that help our customers achieve their objectives. Focused on big ideas which are scalable in a fast-paced business environment, we are responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, our services include payments-focused consulting, loyalty and marketing programs, and data-driven analytic platforms. Mastercard Services comprises of a diverse and dynamic team of experts who enjoy working in a goal-oriented and collaborative culture. As a member of our sales team, you will be on the frontlines - building excitement and generating demand for our unique services - while partnering with solutions experts to achieve the desired end. As part of the team, you will directly contribute to our customers' success stories as well as to Mastercard's positioning as a payments services leader. We are looking for a Manager to help Mastercard reach more customers through strategic partners focusing on our payment security and Insights solutions in the North America region. We offer several solutions that help our partners grow and protect their transactions, minimize chargebacks, and leverage payments data for business and market insights. This partner ecosystem includes processors, acquirers, Fintechs, data providers, and ISVs. We also source relevant and unique solutions from vetted partner to introduce to Mastercard customers. The ideal candidate is someone who understands the payments solutions and data space very well and knows how to put together smart partnerships that can be accretive to Mastercard and our partners on the short and long terms. This position is a quota-carrying, revenue-producing role that is responsible for developing and managing channel and alliance partner relationships within the North America region. The role is responsible for executing our strategy with regional nuances for the entire partner lifecycle; new partner recruitment, partner onboarding, partner revenue activation, and partner growth. Role: - Define the desired profile of potential partners with the help of management - Research, identify, qualify and screen potential partners that align with the target partner profile - Gain qualified partners' commitment to becoming engaged and productive by formulating and conveying a compelling business proposition - Prior to finalizing contract negotiations with each partner, develop a joint business plan (including sales targets) that is aligned with the Mastercard standards and strategy - Maintain a solid pipeline of qualified prospective partners to meet established recruitment targets - Meet assigned revenue targets through sell to/sell with channel partners - Drive onboarding and activating new partners; focus on ensuring the partners' team members are enabled, equipped and motivated to sell, market, deploy and support the Mastercard offering within established timeframes - Engage Mastercard resources and stakeholders in support of partnership objectives and sales opportunities (e.g. direct sales, Product Liaisons, marketing, etc) - Manage channel pipeline and forecast reporting and track progress through the sales cycle - Drive monthly partner alignment sessions to review partners' pipelines, conduct win/loss analysis, and develop account penetration strategies to identify and build new sales opportunities - Work with high-performing and high-potential partners to develop an annual joint business plan that defines strategies and activities to meet revenue goals; review and assess plan progress in partner-facing quarterly business reviews, making changes as appropriate - Provide partner and market feedback loop to internal functions (e.g. sales, product, marketing) on tools and programs - Assist in field marketing activities (e.g. staff a trade show booth, deliver sales presentations) All about you: - Experience in the payments security and data space and familiarity with evolving customer needs and partner landscape - Experience sourcing, qualifying, screening and forming business relationships with channel partners at the CXO level - Experience managing major customer / partner relationships to make things happen, grow the pie, and maintain an excellent level of transparency, trust, and collaboration - Strong personal network within the industry - Experience developing and managing joint business planning with partners - Who you are o Strategic thinker who can quickly develop a point of view on market opportunities to focus on for each solution area and move to action o Be comfortable with a high degree of ambiguity and build-it-as-we-go mentality (if you are looking for a standard toolkit and clear direction on what to do, this job isn't for you) o Fan of working with people internally or externally. You don't shy away from approaching people you never met before to pitch what we do and you don't feel bad if you get ignored. It's part of the job. o Commercial oriented-always looking for the next mega opportunity o A great listener and collaborator who's always humble enough to keep learning from internal teams and external subject matter experts National Salary Range (Applies Regardless of Location): $139,000-$222,000 Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. **Corporate Security Responsibility** All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: + Abide by Mastercard's security policies and practices; + Ensure the confidentiality and integrity of the information being accessed; + Report any suspected information security violation or breach, and + Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

A NYC government agency located in Long Island City, NY is seeking a dynamic and detail-oriented Technical Writer & Process Improvement Analyst to join its team. This role blends strong documentation expertise with a keen ability to analyze and improve organizational processes. The ideal candidate will work cross-functionally with all IT teams to gather, document, and analyze current policies and procedures, identifying opportunities to enhance efficiency and effectiveness. Pay Rate Range: $32-$42 W2, depending on experience Overview: The agency is embarking on a data modernization initiative to accelerate its data strategy. During the COVID-19 pandemic, data was the life blood of the agency's response to making informed data-driven decisions and policies that directly impacts the lives of New Yorkers. These included operational data in our vaccination campaign at the Vaccine Hubs, distribution strategy throughout the city's vaccine infrastructure, as well as health equity data breaking down lab tests, positive cases, hospitalizations, deaths, and vaccination rates by age, place, and race. The agency is embarking on a data modernization initiative to move from siloed and brittle public health data systems to connected, resilient, adaptable, and sustainable systems. This initiative is not just about technology, but also about putting the right people, processes, and policies in place. The agency's modernization strategy focuses on key areas in data collection, storage, processing (including transformation, standardization, matching, deduplication), data integration and exchange, data analysis and data reporting and visualization The DMI initiative will allow the agency to build up foundational technology capabilities within the Division of Information Technology. This includes increasing capacity, knowledge, and experience with Azure cloud technologies within the broader NYC cloud and cybersecurity infrastructure and all within the context of public health. Job Duties: * Collaborate with IT teams to gather information on existing policies, processes, and systems. * Develop clear, concise, and comprehensive documentation of IT processes and policies. * Conduct in-depth analysis of current workflows to identify inefficiencies, bottlenecks, and areas for improvement. * Present findings and recommendations to IT leadership with clear justifications and proposed implementation plans. * Assist in the development and maintenance of knowledge base articles, FAQs, and user guides for internal and external stakeholders. * Design or update process diagrams using Visio or similar tools. * Maintain documentation repositories in SharePoint and ensure version control. * Serve as a liaison between technical teams and business units to translate complex processes into user-friendly materials. * Support change management initiatives by developing training materials or communication plans Qualifications and Requirements: * 3+ years of technical writing experience, preferably within IT or technical environments. * Strong understanding of process improvement methodologies. * Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Visio. * Comfort working with data - ability to interpret, analyze, and visualize data to support decision-making. * Strong visual communication skills for creating infographics, flowcharts, or process visuals. * Excellent critical thinking, problem-solving, and analytical skills. * Strong organizational and planning capabilities with attention to detail. * Ability to think creatively and bring innovative ideas to problem-solving. * Tech-savvy with a demonstrated ability to learn new systems and tools quickly. * Outstanding communication skills and a customer-focused mindset. Preferred Qualifications: * Experience with enterprise IT environments and service management platforms. * Familiarity with workflow mapping, documentation standards, or business process modeling tools. * Knowledge of SharePoint for document management and collaboration.

**RWE Clean Energy, LLC** **To start as soon as possible, full time, fixed term** **Functional area:** IT / Digital **Remuneration:** Non-Exempt Digital Solutions is responsible for the development and management of RWE Clean Energy's application and custom software development portfolio. The **Business Analyst Intern** will have the opportunity to work on a transformation initiative in partnership with Clean Energy IT and Business stakeholders. The Intern will support business analysis and project implementation activities within the organization. This position could be involved in several aspects of the product development life cycle including gathering user requirements, designing the application, developing and programming the code, end-to-end testing, deployment and documentation. The applicant must have the ability to perform tasks independently and/or with minimum guidance. **Role Responsibilities:** + Assist in gathering and organizing business requirements from stakeholders and end users through interviews, workshops, and documentation review + Support analysis of existing business models and operations, identifying areas for improvement under guidance + Participate in requirements documentation, drafting user stories, use cases, and basic functional specifications + Support communication and follow-ups during project meetings + Help prepare and deliver presentations and training materials for proposed changes to staff and business teams + Assist in project implementation activities, such as tracking assigned tasks and preparing documentation for third-party resources + Participate in QA and testing efforts, including executing test scripts and documenting results for smaller features or enhancements + Support problem identification and root cause analysis, recommending solutions under supervision + Assist in application management tasks, including user access support, license audits, and maintaining admin guides + Learn to coordinate with vendors on minor upgrades or application support needs, shadowing senior team members **Job Requirements and Experiences:** + Working on a degree in Computer Science, Information Systems or related field + Ability to learn new technologies as required for the job using documentation and other available sources + Ability to handle multiple assignments with changing priorities while meeting deadlines + Strong interpersonal skills, with ability to manage customer relationships + Demonstrated desire to learn about the Company and the renewables space + Excellent proficiency with Microsoft Office suite (Excel, Word, PowerPoint, Outlook, SharePoint, Teams) + Some knowledge of business analysis methodologies, tools, and techniques, such as data flow diagrams, entity-relationship diagrams (ERD), cross functional diagrams, user stories, wireframes, Agile, Scrum, etc. + Strong leadership and communication, and ability to meet deadlines + Strong organization skills and ability to coordinate multiple tasks and deliverables + Motivated self-starter, goal-oriented, and strong problem-solving abilities + Proven ability to empathize, build relationships, and effectively communicate with people from a diverse set of backgrounds at all levels of the organization + Is a team player embracing the spirit of continuous improvement personally and within the team + Is detail-oriented, has strong business acumen, and a sound understanding of business concepts _Applicants must be legally authorized to work in the United States. RWE Clean Energy is unable to sponsor or take over sponsorship of employment visas at this time._ **Pay range:** The base hourly range for this position in New York for undergraduates is $25.00-$35.00 an hour, and for graduates is $30.00--$40.00 The listed salary range represents our good faith estimate for this position and represents the range for new hire salaries across all U.S locations. Please note that the salary information is a general guideline only. RWE considers factors such as (but not limited to) scope and responsibilities of the position, candidate's education & work experience, training & certifications, and key skills as well as market and business considerations at the time of the offer. **Benefits offered:** Paid time off and Holidays. Apply with just a few clicks: ad code 91338. Any questions? Contact HR: rwece_****************** We look forward to meeting you. Of course, you can find us on LinkedIn, Instagram, Facebook, YouTube and Xing, too. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. RWE Clean Energy is the third largest renewable energy company in the United States, with a presence in most U.S. states from coast to coast. RWE's team of about 2,000 employees in the U.S. stands ready to help meet the nation's growing energy needs. With its homegrown and fastest-to-market product, RWE supports the goal of American Energy dominance and independence. To that end, RWE Clean Energy is committed to increasing its already strong asset base of over 10 gigawatts of operating wind, solar and battery projects, focusing on providing high-quality jobs. RWE invests in local and rural communities while strengthening domestic manufacturing supporting the renaissance of American industry. This is complemented by RWE's energy trading business. RWE is also a major offtaker of American liquified natural gas (LNG).

Who You'll Work With As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies. Slalom Consultants work in partnership with our clients to ensure maximum value out of their Business Planning investment. Business Planning consultants serve as subject matter experts in a variety of strategic and high-impact projects, guiding clients and transform the way they plan and report across their business and collaborate across functions. We are a diverse team of innovators, experts, and technologists who create a lasting impact for our clients. What You'll Do * Serve as the architectural SME for large-scale connected planning solutions * Translate existing solutions, complex spreadsheets and business problems into elegant, intuitive, multi-dimensional Anaplan models * Conduct the solution design in concert with the client, documenting requirements and directing the build out of design artifacts including Discovery Readout, Process Flow, Model Flow, Model Schema, and Developer Ready User Stories * Modify existing models as part of a connected solution, optimization, or to incorporate new functionality * Provide candid, meaningful feedback and progress updates in a timely manner to the Business Partner and team * Direct and review the work of multiple Slalom model builders on the delivery team * Develop model documentation * Participate in data integration and migration solutions * Lead UAT testing and deployment What You'll Bring * A bachelor's degree in Finance, Accounting or MIS * Anaplan and/or Pigment Solution Architect Certification * History of successful Anaplan project delivery in a leadership role (Architect or workstream lead) with heavy emphasis on owning model design * Subject matter expertise in planning and modeling for Supply Chain, Retail, Finance, or Sales Performance Management * Advanced Microsoft Excel / financial modeling skills * Demonstrated knowledge of a formal system implementation methodology - requirements gathering, design, build/test and deploy (Agile methodology preferable) * Strong understanding of data integration (inbound and outbound) * Superb written and oral communication skills * Penchant for service excellence and a collaborative style * Passion for business analytics, modeling and planning * Desire to work with a truly dynamic and exciting team, with a "roll-up your sleeves" approach * Strong desire to excel and be committed to gaining exposure to multiple industries while further developing your career About Us Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all. Compensation and Benefits Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance. Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges: * East Bay, San Francisco, Silicon Valley: * Senior Consultant: $131,000-$203,000 * Principal: $145,000-$225,000 * San Diego, Los Angeles, Orange County, Seattle, Boston, Houston, New Jersey, New York City, Washington DC, Westchester: * Senior Consultant: $120,000-$186,000 * Principal: $133,000-$206,000 * All other locations: * Senior Consultant: $110,000-$171,000 * Principal: $122,000-$189,000 In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. We will accept applicants until January 9, 2026 or until the position is filled. We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: ********************. EEO and Accommodations Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact ****************************** if you require accommodations during the interview process.

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights. The Role Presidio is seeking Network and Security Practice Leads, in Boston MA. These individuals will be hands-on leaders, providing technical oversight for an engineering team throughout their services execution, ensuring engineers are technically prepared, projects are completed successfully and efficiently, and have met or exceeded client expectations. In this role you will serve as a focal point for highly complex implementations, lead design workshops and support pre-sales activity for professional services engagements. The role will require overseeing a team of engineers, assuring that both Presidio and vendor best practices are adhered to, as well as providing a superb customer experience Travel Requirements: In this role you will be expected to travel up to 25%. Responsibilities Include: Technical Leadership: Oversee the execution of network and security projects, from initial design and staging to installation, validation, and troubleshooting of complex data and security projects. Provide guidance and quality assurance for network designs that align with business objectives, customer budgets, and operational support capabilities, ensuring scalable, reliable, and secure network architectures. Support/ Lead troubleshooting efforts for complex network and security issues, providing guidance and support to team members during deployments. Client Relationships Customer facing technical leadership for all services engagements, including escalations Business Management Work closely with sales, pre-sales, project management, and other engineering teams to deliver integrated solutions and achieve project goals. Team Building: Foster a culture of growth and development, focusing on technical and professional development. Required Skills and Professional Experience: Advanced Networking Expertise: Proven experience with complex multi-protocol routing and switching, including designing, configuring, and troubleshooting with a focus on Cisco best practices. In-depth knowledge of core routing and switching platforms (e.g., Cisco) and advanced networking concepts such as OSPF, BGP, EIGRP, and IP addressing design. Strong understanding of the TCP/IP protocol stack, OSI model, and commonly used TCP/UDP ports and services. Expertise in network security, including hardening device access and implementing security protocols. Cloud Networking & SD-WAN: Solid experience with cloud networking solutions in AWS, Azure, and Google Cloud Platform (GCP), as well as Aviatrix for cloud networking. Experience deploying SD-WAN solutions such as Viptela, Silverpeak, or Palo Alto Prisma SD-WAN. Security Solution Implementation: Proficient in deploying and managing security solutions from leading vendors like Palo Alto Networks (Panorama, Prisma Access, Prisma Cloud) and Cisco (FirePower/FTD Firewalls, Meraki MX, FMC Management). Ability to implement and manage security solutions, ensuring secure network infrastructure. Troubleshooting & Communication: Strong troubleshooting skills, particularly in routing and switching issues, with a proven track record of resolving complex network problems. Excellent verbal and written communication skills for interacting with clients, team members, and stakeholders. Experience: 2+ years' experience with team leadership or management of a technical team preferred, or equivalent 8+ years of hands-on experience in project implementation, engineering, and design within the networking and security domains. Bachelor's Degree or equivalent experience in network engineering, IT, or a related field, or equivalent military experience. Preferred Skills & Certifications: Additional Security Expertise: Experience with Fortinet products (e.g., FortiGate firewalls, FortiManager/FortiAnalyzer) is highly desirable. Advanced Networking Solutions: Familiarity with Arista networking solutions, including CloudVision, and Aruba networking products (e.g., Aruba CX, Aruba OS, VSX/VSF technologies). Automation & Scripting: Knowledge of network automation and scripting tools such as Python, EMM, or TCL for streamlining network configurations and management. Certifications: Active Cisco Certifications (CCNP, CCIE preferred). Active Palo Alto Certifications (PCNSA, PCCSE, PCNSE preferred). Your future at Presidio Joining Presidio means stepping into a culture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. About Presidio Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success. At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit **************** ***** Applications will be accepted on a rolling basis. Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances. To read more about discrimination protections under Federal Law, please visit: ************************************************************************************************ If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to ************************ for assistance. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to ************************ . Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs. #LI-AV1

Outcomes. Delivered. Voyatek delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide. For example, our technology: Facilitates access to nutritious food for children of mothers participating in the WIC program Supports first responders in reducing opioid overdoses within their communities Empowers colleges and universities to identify and thwart financial aid fraud Equips teachers with valuable insights to identify students requiring additional support Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy. We're more than a technology company -- we're an outcomes company. We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve. We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place. Voyatek is seeking applicants to occupy the position of Technical Writer and Process Improvement Analyst within our NYC Department of Health and Mental Hygiene team. Key Responsibilities: Collaborate with IT teams to gather information on existing policies, processes, and systems. Develop clear, concise, and comprehensive documentation of IT processes and policies. Conduct in-depth analysis of current workflows to identify inefficiencies, bottlenecks, and areas for improvement. Present findings and recommendations to IT leadership with clear justifications and proposed implementation plans. Assist in the development and maintenance of knowledge base articles, FAQs, and user guides for internal and external stakeholders. Design or update process diagrams using Visio or similar tools. Maintain documentation repositories in SharePoint and ensure version control. Serve as a liaison between technical teams and business units to translate complex processes into user-friendly materials. Support change management initiatives by developing training materials or communication plans Qualifications: 3+ years of technical writing experience, preferably within IT or technical environments. Strong understanding of process improvement methodologies. Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Visio. Comfort working with data - ability to interpret, analyze, and visualize data to support decision-making. Strong visual communication skills for creating infographics, flowcharts, or process visuals. Excellent critical thinking, problem-solving, and analytical skills. Strong organizational and planning capabilities with attention to detail. Ability to think creatively and bring innovative ideas to problem-solving. Tech-savvy with a demonstrated ability to learn new systems and tools quickly. Outstanding communication skills and a customer-focused mindset. Preferred Qualifications: Experience with enterprise IT environments and service management platforms. Familiarity with workflow mapping, documentation standards, or business process modeling tools. Knowledge of SharePoint for document management and collaboration. The wage range for this role reflects the wide array of factors considered in compensation decisions. These factors include, but are not limited to, skill sets, experience, training, licensure and certifications, and geographic location. Compensation decisions are based on the unique facts and circumstances of each case. A reasonable estimate of the hourly range is $37.00 to $47.00 At Voyatek, we believe in supporting our employees with a comprehensive benefits package designed to enhance their well-being and professional growth. Please note that eligibility for certain benefits may vary based on your role and employment status. Flexible Work Schedules Health, Dental, and Vision Insurance Medical, Limited, & Dependent Flexible Spending Accounts (FSA) Health Savings Account (HSA) with Employer Contributions Company-Paid and Voluntary Life Insurance Long and Short-Term Disability Insurance Accident, Critical Illness, & Hospital Indemnity Insurance 401(k) Retirement Plan with Company Match and Immediate Vesting Wellhub Fitness and Wellness Platform Pet Insurance Training Opportunities Employee Referral Bonus Program We are committed to fostering a workplace that supports both your personal and professional aspirations. As part of our commitment to maintaining a compliant workplace, all final candidates will undergo and must successfully pass a pre-employment (post offer) background check. The background check may include, but is not limited to, verification of employment history, education, criminal records, and other relevant checks. Background check results will be evaluated in accordance with applicable law. For certain positions, additional client-specific background screenings may be required at the time of hire or in the future, in accordance with client requirements. If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions! Voyatek provides equal employment opportunities to all employees and applicants for employment. Voyatek will make employment decisions without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Employment decisions include all terms and conditions of employment, including recruitment and hiring, job assignment/ placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.

Job Description ITnova is seeking a Technical Writer & Process Improvement Analyst for an on-site position in Long Island, NY. The ideal candidate will document IT processes, analyze workflows, and develop clear, user-friendly materials that support operational efficiency. This role involves working closely with technical teams, identifying areas for improvement, creating process visuals, and maintaining documentation repositories to ensure accuracy, clarity, and alignment across the organization. Responsibilities Collaborate with IT teams to gather information on existing policies, processes, and systems. Develop clear, concise, and comprehensive documentation of IT processes and policies. Conduct in-depth analysis of current workflows to identify inefficiencies, bottlenecks, and areas for improvement. Present findings and recommendations to IT leadership with clear justifications and proposed implementation plans. Assist in the development and maintenance of knowledge base articles, FAQs, and user guides for internal and external stakeholders. Design or update process diagrams using Visio or similar tools. Maintain documentation repositories in SharePoint and ensure version control. Serve as a liaison between technical teams and business units to translate complex processes into user-friendly materials. Support change management initiatives by developing training materials or communication plans. Qualifications 3+ years of technical writing experience, preferably within IT or technical environments. Strong understanding of process improvement methodologies. Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Visio. Comfort working with data - ability to interpret, analyze, and visualize data to support decision-making. Strong visual communication skills for creating infographics, flowcharts, or process visuals. Excellent critical thinking, problem-solving, and analytical skills. Strong organizational and planning capabilities with attention to detail. Ability to think creatively and bring innovative ideas to problem-solving. Tech-savvy with a demonstrated ability to learn new systems and tools quickly. Outstanding communication skills and a customer-focused mindset. Preferred Qualifications Experience with enterprise IT environments and service management platforms. Familiarity with workflow mapping, documentation standards, or business process modeling tools. Knowledge of SharePoint for document management and collaboration.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Managing Consultant, Services - Acquiring Business Development Overview Mastercard Services is our professional services and solutions arm, providing customers with value-added services to enhance business performance and consumer experiences. Our diverse Services portfolio includes payments consulting, marketing, analytics and data insights, security solutions, open finance, and more. The Services Business Development team is looking for a Managing Consultant to drive growth of our value-added services within the foundational Acquiring space. The ideal candidate has a proven track record of selling to senior executives, navigating matrixed organizations, and utilizing solution-based selling to drive clear value for customers. Role Deliver against sales targets for the Services portfolio of solutions across a set of existing and net-new accounts within the Acquiring industry Manage and expand relationships with client stakeholders, developing trust to enable intimate discussions on client goals and needs; surfacing Services revenue opportunities Translate client challenges into hypotheses and structure large/complex engagements with imperfect information; leverage deep knowledge of all Mastercard Services capabilities to structure innovative solutions and strategic bundles Lead internal partners to develop formal and informal pitch materials; ensuring succinct, persuasive content tailored to audience & seniority Deliver compelling, high-impact pitches, showcasing leadership, expertise and alignment to client needs Drive intel back into Services & broader Mastercard; supporting the feedback loop that drives Services innovation All About You Undergraduate degree required; MBA or relevant post graduate degree preferred Proven track record in managing a sales pipeline; identifying and advancing sales opportunities and exceeding targets Demonstrated ability to motivate and influence stakeholders (internal & client) in large/complex environments Best-in-class narrative-development and storytelling; experience in developing compelling sales narratives and pitch materials for complex client business challenges Leadership presence & best-in-class pitch/presentation skills; establishing credibility and influencing client audiences Excellent analytical skills, including financial analysis for business casing, value quantification & pricing Demonstrated creativity, problem-solving and empathy (ability to think from the perspective of the customer) Disciplined and process-oriented; proven ability to multi-task in a fast-paced, deadline-driven environment National Salary Range (Applies Regardless of Location): $139,000-$222,000 Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: * Abide by Mastercard's security policies and practices; * Ensure the confidentiality and integrity of the information being accessed; * Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

ITnova is seeking a Technical Writer & Process Improvement Analyst for an on-site position in Long Island, NY. The ideal candidate will document IT processes, analyze workflows, and develop clear, user-friendly materials that support operational efficiency. This role involves working closely with technical teams, identifying areas for improvement, creating process visuals, and maintaining documentation repositories to ensure accuracy, clarity, and alignment across the organization. Responsibilities Collaborate with IT teams to gather information on existing policies, processes, and systems. Develop clear, concise, and comprehensive documentation of IT processes and policies. Conduct in-depth analysis of current workflows to identify inefficiencies, bottlenecks, and areas for improvement. Present findings and recommendations to IT leadership with clear justifications and proposed implementation plans. Assist in the development and maintenance of knowledge base articles, FAQs, and user guides for internal and external stakeholders. Design or update process diagrams using Visio or similar tools. Maintain documentation repositories in SharePoint and ensure version control. Serve as a liaison between technical teams and business units to translate complex processes into user-friendly materials. Support change management initiatives by developing training materials or communication plans. Qualifications 3+ years of technical writing experience, preferably within IT or technical environments. Strong understanding of process improvement methodologies. Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Visio. Comfort working with data - ability to interpret, analyze, and visualize data to support decision-making. Strong visual communication skills for creating infographics, flowcharts, or process visuals. Excellent critical thinking, problem-solving, and analytical skills. Strong organizational and planning capabilities with attention to detail. Ability to think creatively and bring innovative ideas to problem-solving. Tech-savvy with a demonstrated ability to learn new systems and tools quickly. Outstanding communication skills and a customer-focused mindset. Preferred Qualifications Experience with enterprise IT environments and service management platforms. Familiarity with workflow mapping, documentation standards, or business process modeling tools. Knowledge of SharePoint for document management and collaboration.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Managing Consultant, Services Business Development-Regional Segments Mastercard is a global technology company in the payments industry. Mastercard Services is a key differentiator for the company, providing cutting-edge services that help our customers achieve their objectives. Focused on big ideas which are scalable in a fast-paced business environment, we are responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, our services include payments-focused consulting, loyalty and marketing programs, and data-driven analytic platforms. Mastercard Services comprises of a diverse and dynamic team of experts who enjoy working in a goal-oriented and collaborative culture. As a member of our sales team, you will be on the frontlines - building excitement and generating demand for our unique services - while partnering with solutions experts to achieve the desired end. As part of the team, you will directly contribute to our customers' success stories as well as to Mastercard's positioning as a payments services leader. We are looking for a Manager to help Mastercard reach more customers through strategic partners focusing on our payment security and Insights solutions in the North America region. We offer several solutions that help our partners grow and protect their transactions, minimize chargebacks, and leverage payments data for business and market insights. This partner ecosystem includes processors, acquirers, Fintechs, data providers, and ISVs. We also source relevant and unique solutions from vetted partner to introduce to Mastercard customers. The ideal candidate is someone who understands the payments solutions and data space very well and knows how to put together smart partnerships that can be accretive to Mastercard and our partners on the short and long terms. This position is a quota-carrying, revenue-producing role that is responsible for developing and managing channel and alliance partner relationships within the North America region. The role is responsible for executing our strategy with regional nuances for the entire partner lifecycle; new partner recruitment, partner onboarding, partner revenue activation, and partner growth. Role: * Define the desired profile of potential partners with the help of management * Research, identify, qualify and screen potential partners that align with the target partner profile * Gain qualified partners' commitment to becoming engaged and productive by formulating and conveying a compelling business proposition * Prior to finalizing contract negotiations with each partner, develop a joint business plan (including sales targets) that is aligned with the Mastercard standards and strategy * Maintain a solid pipeline of qualified prospective partners to meet established recruitment targets * Meet assigned revenue targets through sell to/sell with channel partners * Drive onboarding and activating new partners; focus on ensuring the partners' team members are enabled, equipped and motivated to sell, market, deploy and support the Mastercard offering within established timeframes * Engage Mastercard resources and stakeholders in support of partnership objectives and sales opportunities (e.g. direct sales, Product Liaisons, marketing, etc) * Manage channel pipeline and forecast reporting and track progress through the sales cycle * Drive monthly partner alignment sessions to review partners' pipelines, conduct win/loss analysis, and develop account penetration strategies to identify and build new sales opportunities * Work with high-performing and high-potential partners to develop an annual joint business plan that defines strategies and activities to meet revenue goals; review and assess plan progress in partner-facing quarterly business reviews, making changes as appropriate * Provide partner and market feedback loop to internal functions (e.g. sales, product, marketing) on tools and programs * Assist in field marketing activities (e.g. staff a trade show booth, deliver sales presentations) All about you: * Experience in the payments security and data space and familiarity with evolving customer needs and partner landscape * Experience sourcing, qualifying, screening and forming business relationships with channel partners at the CXO level * Experience managing major customer / partner relationships to make things happen, grow the pie, and maintain an excellent level of transparency, trust, and collaboration * Strong personal network within the industry * Experience developing and managing joint business planning with partners * Who you are o Strategic thinker who can quickly develop a point of view on market opportunities to focus on for each solution area and move to action o Be comfortable with a high degree of ambiguity and build-it-as-we-go mentality (if you are looking for a standard toolkit and clear direction on what to do, this job isn't for you) o Fan of working with people internally or externally. You don't shy away from approaching people you never met before to pitch what we do and you don't feel bad if you get ignored. It's part of the job. o Commercial oriented-always looking for the next mega opportunity o A great listener and collaborator who's always humble enough to keep learning from internal teams and external subject matter experts National Salary Range (Applies Regardless of Location): $139,000-$222,000 Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: * Abide by Mastercard's security policies and practices; * Ensure the confidentiality and integrity of the information being accessed; * Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.