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The differences between call center managers and assistant center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a call center manager has an average salary of $37,614, which is higher than the $36,021 average annual salary of an assistant center manager.
The top three skills for a call center manager include strong customer service, customer satisfaction and call center management. The most important skills for an assistant center manager are data entry, math, and loss prevention.
| Call Center Manager | Assistant Center Manager | |
| Yearly salary | $37,614 | $36,021 |
| Hourly rate | $18.08 | $17.32 |
| Growth rate | 6% | 6% |
| Number of jobs | 123,791 | 317,049 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 55% |
| Average age | 47 | 44 |
| Years of experience | - | 6 |
Call center managers specialize in overseeing call center operations and agents' performances, ensuring that customers are satisfied. Aside from this, they are mostly involved in hiring and training new agents, shaping them into productive workforce members. As managers, they must lead by setting targets, encouraging agents, and devising strategies to meet them, even providing support when issues are difficult to resolve. Furthermore, call center managers must implement and adhere to all policies and regulations of the company.
An assistant center manager is in charge of overseeing the practices and operations in a facility, ensuring efficiency and smooth workflow. Their responsibilities typically revolve around performing administrative support tasks such as managing budgets and schedules, producing progress reports, processing documents, answering calls and correspondence, maintaining records of transactions, updating databases, and assessing the performance of the workforce to ensure client satisfaction. Furthermore, it is essential to implement the company's policies and regulations to maintain a safe and productive work environment for everyone.
Call center managers and assistant center managers have different pay scales, as shown below.
| Call Center Manager | Assistant Center Manager | |
| Average salary | $37,614 | $36,021 |
| Salary range | Between $23,000 And $60,000 | Between $26,000 And $49,000 |
| Highest paying City | Baltimore, MD | McLean, VA |
| Highest paying state | Maryland | New York |
| Best paying company | Scantron | Michigan State University |
| Best paying industry | Technology | Transportation |
There are a few differences between a call center manager and an assistant center manager in terms of educational background:
| Call Center Manager | Assistant Center Manager | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between call center managers' and assistant center managers' demographics:
| Call Center Manager | Assistant Center Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 52.6% Female, 47.4% | Male, 52.0% Female, 48.0% |
| Race ratio | Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |