Call center manager vs certified medical technician

The differences between call center managers and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $37,614 average annual salary of a call center manager.

The top three skills for a call center manager include strong customer service, customer satisfaction and call center management. The most important skills for a certified medical technician are patients, vital signs, and CPR.

Call center manager vs certified medical technician overview

	Call Center Manager	Certified Medical Technician
Yearly salary	$37,614	$38,859
Hourly rate	$18.08	$18.68
Growth rate	6%	5%
Number of jobs	123,791	164,424
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 28%
Average age	47	44
Years of experience	-	12

What does a call center manager do?

Call center managers specialize in overseeing call center operations and agents' performances, ensuring that customers are satisfied. Aside from this, they are mostly involved in hiring and training new agents, shaping them into productive workforce members. As managers, they must lead by setting targets, encouraging agents, and devising strategies to meet them, even providing support when issues are difficult to resolve. Furthermore, call center managers must implement and adhere to all policies and regulations of the company.

What does a certified medical technician do?

Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.

Call center manager vs certified medical technician salary

Call center managers and certified medical technicians have different pay scales, as shown below.

	Call Center Manager	Certified Medical Technician
Average salary	$37,614	$38,859
Salary range	Between $23,000 And $60,000	Between $28,000 And $53,000
Highest paying City	Baltimore, MD	Denton, TX
Highest paying state	Maryland	Alaska
Best paying company	Scantron	Favorite Healthcare Staffing
Best paying industry	Technology	Health Care

Differences between call center manager and certified medical technician education

There are a few differences between a call center manager and a certified medical technician in terms of educational background:

	Call Center Manager	Certified Medical Technician
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 28%
Most common major	Business	Nursing
Most common college	University of Pennsylvania	University of Connecticut

Call center manager vs certified medical technician demographics

Here are the differences between call center managers' and certified medical technicians' demographics:

	Call Center Manager	Certified Medical Technician
Average age	47	44
Gender ratio	Male, 52.6% Female, 47.4%	Male, 20.4% Female, 79.6%
Race ratio	Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7%	Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	10%	8%

Differences between call center manager and certified medical technician duties and responsibilities

Call center manager example responsibilities.

Lead the project to upgrade the WFM system to the current vendor version.
Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
Accomplish Medicare standards with qualitative and quantitative measures.
Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.

Certified medical technician example responsibilities.

Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
Perform first aid and apply CPR when necessary.
Perform first aid or CPR during medical emergencies until paramedics arrive.
Assist the residents in their ADL needs and prepare their meals.

Call center manager vs certified medical technician skills

Common call center manager skills

Strong Customer Service, 17%
Customer Satisfaction, 7%
Call Center Management, 4%
Process Improvement, 4%
Center Management, 4%
Payroll, 4%

Common certified medical technician skills

Patients, 17%
Vital Signs, 12%
CPR, 8%
Administer Medications, 7%
Resident Care, 6%
HIPAA, 6%

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Call Center Manager
Call Center Manager vs Certified Medical Technician

Updated January 8, 2025

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