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The differences between call center managers and club managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a club manager has an average salary of $44,990, which is higher than the $37,614 average annual salary of a call center manager.
The top three skills for a call center manager include strong customer service, customer satisfaction and call center management. The most important skills for a club manager are customer service, front desk, and cleanliness.
| Call Center Manager | Club Manager | |
| Yearly salary | $37,614 | $44,990 |
| Hourly rate | $18.08 | $21.63 |
| Growth rate | 6% | 10% |
| Number of jobs | 123,791 | 87,247 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 63% |
| Average age | 47 | 47 |
| Years of experience | - | - |
Call center managers specialize in overseeing call center operations and agents' performances, ensuring that customers are satisfied. Aside from this, they are mostly involved in hiring and training new agents, shaping them into productive workforce members. As managers, they must lead by setting targets, encouraging agents, and devising strategies to meet them, even providing support when issues are difficult to resolve. Furthermore, call center managers must implement and adhere to all policies and regulations of the company.
A club manager is responsible for overseeing club operations, delegating tasks to the club staff, and ensuring that the team provides the highest customer service and satisfaction for the guests. Club managers inspect the stability of technical tools and equipment, including the adequacy of inventory and food and beverage stocks. They also identify opportunities and services that would increase revenue resources and attract patrons from visiting the club regularly. A club manager responds to the guests' inquiries and concerns, resolves complaints, and monitors sales performance.
Call center managers and club managers have different pay scales, as shown below.
| Call Center Manager | Club Manager | |
| Average salary | $37,614 | $44,990 |
| Salary range | Between $23,000 And $60,000 | Between $27,000 And $73,000 |
| Highest paying City | Baltimore, MD | Deer Park, NY |
| Highest paying state | Maryland | New York |
| Best paying company | Scantron | Rensselaer Polytechnic Institute |
| Best paying industry | Technology | - |
There are a few differences between a call center manager and a club manager in terms of educational background:
| Call Center Manager | Club Manager | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Southern California |
Here are the differences between call center managers' and club managers' demographics:
| Call Center Manager | Club Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 52.6% Female, 47.4% | Male, 55.0% Female, 45.0% |
| Race ratio | Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7% | Black or African American, 8.0% Unknown, 4.7% Hispanic or Latino, 13.5% Asian, 7.7% White, 65.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |