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Call center manager vs fitness manager

The differences between call center managers and fitness managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a fitness manager has an average salary of $44,522, which is higher than the $37,614 average annual salary of a call center manager.

The top three skills for a call center manager include strong customer service, customer satisfaction and call center management. The most important skills for a fitness manager are CPR, cleanliness, and program design.

Call center manager vs fitness manager overview

Call Center ManagerFitness Manager
Yearly salary$37,614$44,522
Hourly rate$18.08$21.40
Growth rate6%19%
Number of jobs123,79198,611
Job satisfaction--
Most common degreeBachelor's Degree, 60%Bachelor's Degree, 68%
Average age4747
Years of experience--

What does a call center manager do?

Call center managers specialize in overseeing call center operations and agents' performances, ensuring that customers are satisfied. Aside from this, they are mostly involved in hiring and training new agents, shaping them into productive workforce members. As managers, they must lead by setting targets, encouraging agents, and devising strategies to meet them, even providing support when issues are difficult to resolve. Furthermore, call center managers must implement and adhere to all policies and regulations of the company.

What does a fitness manager do?

A fitness manager specializes in helping clients to fulfill their goals in health and lifestyle. Typically working in gyms and health facilities, they oversee fitness classes and supervise personal trainers to ensure efficiency and client satisfaction. They also participate in developing workout plans and programs, manage the facility's budget and schedules, offer gym memberships to potential clients, and monitor the conditions of equipment to ensure everyone's safety. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the facility's policies and regulations.

Call center manager vs fitness manager salary

Call center managers and fitness managers have different pay scales, as shown below.

Call Center ManagerFitness Manager
Average salary$37,614$44,522
Salary rangeBetween $23,000 And $60,000Between $30,000 And $65,000
Highest paying CityBaltimore, MDStamford, CT
Highest paying stateMarylandConnecticut
Best paying companyScantronAEA Investors
Best paying industryTechnologyHospitality

Differences between call center manager and fitness manager education

There are a few differences between a call center manager and a fitness manager in terms of educational background:

Call Center ManagerFitness Manager
Most common degreeBachelor's Degree, 60%Bachelor's Degree, 68%
Most common majorBusinessKinesiology
Most common collegeUniversity of PennsylvaniaUniversity of Southern California

Call center manager vs fitness manager demographics

Here are the differences between call center managers' and fitness managers' demographics:

Call Center ManagerFitness Manager
Average age4747
Gender ratioMale, 52.6% Female, 47.4%Male, 65.3% Female, 34.7%
Race ratioBlack or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7%Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 12.9% Asian, 7.7% White, 66.4% American Indian and Alaska Native, 0.7%
LGBT Percentage10%10%

Differences between call center manager and fitness manager duties and responsibilities

Call center manager example responsibilities.

  • Lead the project to upgrade the WFM system to the current vendor version.
  • Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
  • Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
  • Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
  • Accomplish Medicare standards with qualitative and quantitative measures.
  • Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.
  • Show more

Fitness manager example responsibilities.

  • Supervise hiring and managing of personal trainers and group exercise instructors, including payroll information.
  • Establish a CPR and AFAA Pre-Training for instructors to comply with industry standards.
  • Individualize exercise prescription plan development and implementation, facility maintenance, payroll management, sales, recreation programming
  • Answer phones, handle any complaints and make sure everything run smoothly in the gym.

Call center manager vs fitness manager skills

Common call center manager skills
  • Strong Customer Service, 17%
  • Customer Satisfaction, 7%
  • Call Center Management, 4%
  • Process Improvement, 4%
  • Center Management, 4%
  • Payroll, 4%
Common fitness manager skills
  • CPR, 29%
  • Cleanliness, 14%
  • Program Design, 10%
  • Fitness Programs, 5%
  • Direct Reports, 5%
  • Punctuality, 5%

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