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The differences between call center managers and managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a manager has an average salary of $58,651, which is higher than the $37,614 average annual salary of a call center manager.
The top three skills for a call center manager include strong customer service, customer satisfaction and call center management. The most important skills for a manager are customer service, payroll, and food safety.
| Call Center Manager | Manager | |
| Yearly salary | $37,614 | $58,651 |
| Hourly rate | $18.08 | $28.20 |
| Growth rate | 6% | 6% |
| Number of jobs | 123,791 | 1,236,194 |
| Job satisfaction | - | 4.57 |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 49% |
| Average age | 47 | 44 |
| Years of experience | - | 6 |
Call center managers specialize in overseeing call center operations and agents' performances, ensuring that customers are satisfied. Aside from this, they are mostly involved in hiring and training new agents, shaping them into productive workforce members. As managers, they must lead by setting targets, encouraging agents, and devising strategies to meet them, even providing support when issues are difficult to resolve. Furthermore, call center managers must implement and adhere to all policies and regulations of the company.
Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.
Call center managers and managers have different pay scales, as shown below.
| Call Center Manager | Manager | |
| Average salary | $37,614 | $58,651 |
| Salary range | Between $23,000 And $60,000 | Between $37,000 And $92,000 |
| Highest paying City | Baltimore, MD | - |
| Highest paying state | Maryland | New Jersey |
| Best paying company | Scantron | - |
| Best paying industry | Technology | Finance |
There are a few differences between a call center manager and a manager in terms of educational background:
| Call Center Manager | Manager | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between call center managers' and managers' demographics:
| Call Center Manager | Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 52.6% Female, 47.4% | Male, 51.0% Female, 49.0% |
| Race ratio | Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |