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The differences between call center managers and pool managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a call center manager has an average salary of $37,614, which is higher than the $35,205 average annual salary of a pool manager.
The top three skills for a call center manager include strong customer service, customer satisfaction and call center management. The most important skills for a pool manager are customer service, aquatic facility, and cleanliness.
| Call Center Manager | Pool Manager | |
| Yearly salary | $37,614 | $35,205 |
| Hourly rate | $18.08 | $16.93 |
| Growth rate | 6% | - |
| Number of jobs | 123,791 | 87,939 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 69% |
| Average age | 47 | 47 |
| Years of experience | - | - |
Call center managers specialize in overseeing call center operations and agents' performances, ensuring that customers are satisfied. Aside from this, they are mostly involved in hiring and training new agents, shaping them into productive workforce members. As managers, they must lead by setting targets, encouraging agents, and devising strategies to meet them, even providing support when issues are difficult to resolve. Furthermore, call center managers must implement and adhere to all policies and regulations of the company.
A pool manager is in charge of overseeing the daily operations at indoor and outdoor pools. Among their responsibilities include managing budgets and employee schedules, delegating tasks to staff, developing and implementing marketing strategies, and training new workforce members. There are also instances where they must produce progress reports, liaise with vendors or suppliers, and address issues and concerns, resolving them promptly and efficiently. Furthermore, a pool manager must monitor the progress of all operations, enforcing the company's safety policies and regulations to maintain a safe and healthy environment for everyone.
Call center managers and pool managers have different pay scales, as shown below.
| Call Center Manager | Pool Manager | |
| Average salary | $37,614 | $35,205 |
| Salary range | Between $23,000 And $60,000 | Between $24,000 And $51,000 |
| Highest paying City | Baltimore, MD | New York, NY |
| Highest paying state | Maryland | New York |
| Best paying company | Scantron | Portland State University |
| Best paying industry | Technology | - |
There are a few differences between a call center manager and a pool manager in terms of educational background:
| Call Center Manager | Pool Manager | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 69% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between call center managers' and pool managers' demographics:
| Call Center Manager | Pool Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 52.6% Female, 47.4% | Male, 53.7% Female, 46.3% |
| Race ratio | Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7% | Black or African American, 7.9% Unknown, 4.7% Hispanic or Latino, 13.2% Asian, 7.3% White, 66.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |