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The differences between call center managers and program managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a program manager has an average salary of $96,084, which is higher than the $37,614 average annual salary of a call center manager.
The top three skills for a call center manager include strong customer service, customer satisfaction and call center management. The most important skills for a program manager are project management, program management, and oversight.
| Call Center Manager | Program Manager | |
| Yearly salary | $37,614 | $96,084 |
| Hourly rate | $18.08 | $46.19 |
| Growth rate | 6% | 12% |
| Number of jobs | 123,791 | 197,556 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 66% |
| Average age | 47 | 47 |
| Years of experience | - | - |
Call center managers specialize in overseeing call center operations and agents' performances, ensuring that customers are satisfied. Aside from this, they are mostly involved in hiring and training new agents, shaping them into productive workforce members. As managers, they must lead by setting targets, encouraging agents, and devising strategies to meet them, even providing support when issues are difficult to resolve. Furthermore, call center managers must implement and adhere to all policies and regulations of the company.
A program manager is responsible for monitoring the project's progress, improving and developing new strategies, and coordinate various projects across the organization to ensure the success of the business objective. Program managers also manage the program's expenses, ensuring that the projects adhere to the budget goals without compromising the quality and accuracy of the result. A program manager should regularly connect with the different teams of every project under the program to keep track of the processes and procedures for the timely delivery of the product.
Call center managers and program managers have different pay scales, as shown below.
| Call Center Manager | Program Manager | |
| Average salary | $37,614 | $96,084 |
| Salary range | Between $23,000 And $60,000 | Between $65,000 And $141,000 |
| Highest paying City | Baltimore, MD | San Francisco, CA |
| Highest paying state | Maryland | California |
| Best paying company | Scantron | Meta |
| Best paying industry | Technology | Technology |
There are a few differences between a call center manager and a program manager in terms of educational background:
| Call Center Manager | Program Manager | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 66% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between call center managers' and program managers' demographics:
| Call Center Manager | Program Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 52.6% Female, 47.4% | Male, 52.9% Female, 47.1% |
| Race ratio | Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7% | Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.7% Asian, 8.9% White, 65.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |