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The differences between call center managers and project managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a project manager has an average salary of $91,578, which is higher than the $37,614 average annual salary of a call center manager.
The top three skills for a call center manager include strong customer service, customer satisfaction and call center management. The most important skills for a project manager are project management, project scope, and customer service.
| Call Center Manager | Project Manager | |
| Yearly salary | $37,614 | $91,578 |
| Hourly rate | $18.08 | $44.03 |
| Growth rate | 6% | 8% |
| Number of jobs | 123,791 | 167,116 |
| Job satisfaction | - | 4.17 |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 68% |
| Average age | 47 | 47 |
| Years of experience | - | - |
Call center managers specialize in overseeing call center operations and agents' performances, ensuring that customers are satisfied. Aside from this, they are mostly involved in hiring and training new agents, shaping them into productive workforce members. As managers, they must lead by setting targets, encouraging agents, and devising strategies to meet them, even providing support when issues are difficult to resolve. Furthermore, call center managers must implement and adhere to all policies and regulations of the company.
Project managers oversee a specific project related to the organization's business. They manage the whole project from inception to evaluation. They initiate planning with involved departments, follow-through on the plans, ensure smooth execution of the plans, and evaluate the project for further improvements should these be needed. In line with this, project managers also ensure that the project is cost-efficient and well within the budget. They also manage the different work teams involved in the project and ensure that things are running smoothly on this aspect as well.
Call center managers and project managers have different pay scales, as shown below.
| Call Center Manager | Project Manager | |
| Average salary | $37,614 | $91,578 |
| Salary range | Between $23,000 And $60,000 | Between $64,000 And $129,000 |
| Highest paying City | Baltimore, MD | San Francisco, CA |
| Highest paying state | Maryland | California |
| Best paying company | Scantron | The Citadel |
| Best paying industry | Technology | Technology |
There are a few differences between a call center manager and a project manager in terms of educational background:
| Call Center Manager | Project Manager | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between call center managers' and project managers' demographics:
| Call Center Manager | Project Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 52.6% Female, 47.4% | Male, 68.9% Female, 31.1% |
| Race ratio | Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7% | Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 12.9% Asian, 9.0% White, 65.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |