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The differences between call center managers and proposal managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a proposal manager has an average salary of $88,678, which is higher than the $37,614 average annual salary of a call center manager.
The top three skills for a call center manager include strong customer service, customer satisfaction and call center management. The most important skills for a proposal manager are RFP, proposal management, and powerpoint.
| Call Center Manager | Proposal Manager | |
| Yearly salary | $37,614 | $88,678 |
| Hourly rate | $18.08 | $42.63 |
| Growth rate | 6% | 6% |
| Number of jobs | 123,791 | 87,739 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 72% |
| Average age | 47 | 47 |
| Years of experience | - | - |
Call center managers specialize in overseeing call center operations and agents' performances, ensuring that customers are satisfied. Aside from this, they are mostly involved in hiring and training new agents, shaping them into productive workforce members. As managers, they must lead by setting targets, encouraging agents, and devising strategies to meet them, even providing support when issues are difficult to resolve. Furthermore, call center managers must implement and adhere to all policies and regulations of the company.
A proposal manager specializes in creating and preparing company proposals, ensuring timeliness and accuracy. Their responsibilities revolve around producing proposal management plans, devising strategies to identify and secure opportunities, delegating tasks to various departments, and processing every requisition. They may also produce progress reports and prepare presentations for clients or higher-officials in a company. Furthermore, as a proposal manager, it is essential to lead and encourage teams to reach new heights, all while implementing the company's policies.
Call center managers and proposal managers have different pay scales, as shown below.
| Call Center Manager | Proposal Manager | |
| Average salary | $37,614 | $88,678 |
| Salary range | Between $23,000 And $60,000 | Between $60,000 And $130,000 |
| Highest paying City | Baltimore, MD | Providence, RI |
| Highest paying state | Maryland | Rhode Island |
| Best paying company | Scantron | McKinsey & Company Inc |
| Best paying industry | Technology | - |
There are a few differences between a call center manager and a proposal manager in terms of educational background:
| Call Center Manager | Proposal Manager | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between call center managers' and proposal managers' demographics:
| Call Center Manager | Proposal Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 52.6% Female, 47.4% | Male, 50.5% Female, 49.5% |
| Race ratio | Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7% | Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 12.9% Asian, 8.6% White, 65.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |