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The differences between call center managers and service center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service center manager has an average salary of $40,821, which is higher than the $37,614 average annual salary of a call center manager.
The top three skills for a call center manager include strong customer service, customer satisfaction and call center management. The most important skills for a service center manager are OSHA, LTL, and payroll.
| Call Center Manager | Service Center Manager | |
| Yearly salary | $37,614 | $40,821 |
| Hourly rate | $18.08 | $19.63 |
| Growth rate | 6% | 6% |
| Number of jobs | 123,791 | 319,460 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 61% |
| Average age | 47 | 44 |
| Years of experience | - | 6 |
Call center managers specialize in overseeing call center operations and agents' performances, ensuring that customers are satisfied. Aside from this, they are mostly involved in hiring and training new agents, shaping them into productive workforce members. As managers, they must lead by setting targets, encouraging agents, and devising strategies to meet them, even providing support when issues are difficult to resolve. Furthermore, call center managers must implement and adhere to all policies and regulations of the company.
A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.
Call center managers and service center managers have different pay scales, as shown below.
| Call Center Manager | Service Center Manager | |
| Average salary | $37,614 | $40,821 |
| Salary range | Between $23,000 And $60,000 | Between $30,000 And $54,000 |
| Highest paying City | Baltimore, MD | Syracuse, NY |
| Highest paying state | Maryland | Rhode Island |
| Best paying company | Scantron | Capgemini |
| Best paying industry | Technology | Energy |
There are a few differences between a call center manager and a service center manager in terms of educational background:
| Call Center Manager | Service Center Manager | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between call center managers' and service center managers' demographics:
| Call Center Manager | Service Center Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 52.6% Female, 47.4% | Male, 73.6% Female, 26.4% |
| Race ratio | Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |