Call center manager vs tour manager

Differences between call center manager and tour manager duties and responsibilities

Call center manager example responsibilities.

• Lead the project to upgrade the WFM system to the current vendor version.
• Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
• Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
• Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
• Accomplish Medicare standards with qualitative and quantitative measures.
• Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.
Show more

Tour manager example responsibilities.

• Manage POS for the duration of the program.
• Manage the brands instagram account by posting photos relevant to the brands initiatives.
• Manage all aspects of international tours, including advancing shows, booking hotels, arranging travel, and coordinating local crews.
• Manage communication and event preparation with partners, venues, artists, and staff ensuring logistical requirements are manage effectively.
• Deliver railroad parts to NYC.
• Organize team meeting and go over BEO.
Show more