Call director vs call center supervisor

Differences between call director and call center supervisor duties and responsibilities

Call director example responsibilities.

• Accomplish Medicare standards with qualitative and quantitative measures.
• Credit for minimizing errors and losses through implementation of QA processes that generate significant incremental revenues with minimal increase in risk.
• Follow all regulatory policies and procedures, privacy and security standards in accordance with government agencies to include HIPAA requirements.

Call center supervisor example responsibilities.

• Lead team through tactical military operations training focuse on leadership strategy and survival in vary deployment locations across the globe.
• Develop and implement workforce team to monitor and adjust FTE s according to forecast.
• Answer questions regarding health insurance, while maintaining knowledge of HIPAA laws, and healthcare laws.
• Provide oversight and direction to the employees in the business in accordance with the organization's policies and procedures.
• Solve problems with patrons and coworkers -sustain cleanliness of work environment -maintain safety and order (CPR and a certified )
• Facilitate training of maintenance administrators by developing PowerPoint materials.
Show more