Call director vs customer service-call center manager

Differences between call director and customer service-call center manager duties and responsibilities

Call director example responsibilities.

• Accomplish Medicare standards with qualitative and quantitative measures.
• Credit for minimizing errors and losses through implementation of QA processes that generate significant incremental revenues with minimal increase in risk.
• Follow all regulatory policies and procedures, privacy and security standards in accordance with government agencies to include HIPAA requirements.

Customer service-call center manager example responsibilities.

• Enroll approve recipients with a Medicaid manage care program.
• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Create spreadsheets, word documents and PowerPoint presentations as needed.
• Provide technical support for mobile devices by using various tools to repair software/ troubleshoot devices to resolve common issues.
• Train staff to troubleshoot computer issues and Internet satellite communications.
• Make contact with potential consumers asking for information about Medicare supplements.
Show more