Call director vs program/project manager

Differences between call director and program/project manager duties and responsibilities

Call director example responsibilities.

• Accomplish Medicare standards with qualitative and quantitative measures.
• Credit for minimizing errors and losses through implementation of QA processes that generate significant incremental revenues with minimal increase in risk.
• Follow all regulatory policies and procedures, privacy and security standards in accordance with government agencies to include HIPAA requirements.

Program/project manager example responsibilities.

• Plan and manage infrastructure installations and enterprise hardware and software upgrades of classify systems while balancing resources to manage troubleshooting/maintenance actions.
• Facilitate daily scrum meetings and collaborate with product owners to prioritize and manage backlog.
• Utilize SharePoint, the company's document repository engine to manage access and documentation reviews.
• Manage, monitors and measures project portfolio status, recommending corrective action as necessary and communicate portfolio status to their management.
• Promote to positions base on demonstrate skills in business analysis, project management, portfolio management and customer relationship management.
• Provide program and project management support for applications and infrastructure systems monitoring as well as enhancements and maintenance of existing systems.
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