Call director vs senior project manager

The differences between call directors and senior project managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a senior project manager has an average salary of $110,947, which is higher than the $81,305 average annual salary of a call director.

The top three skills for a call director include customer service, inbound calls and product knowledge. The most important skills for a senior project manager are project management, program management, and portfolio.

Call director vs senior project manager overview

	Call Director	Senior Project Manager
Yearly salary	$81,305	$110,947
Hourly rate	$39.09	$53.34
Growth rate	6%	16%
Number of jobs	26,747	183,210
Job satisfaction	-	5
Most common degree	High School Diploma, 32%	Bachelor's Degree, 69%
Average age	47	47
Years of experience	-	-

Call director vs senior project manager salary

Call directors and senior project managers have different pay scales, as shown below.

	Call Director	Senior Project Manager
Average salary	$81,305	$110,947
Salary range	Between $50,000 And $131,000	Between $82,000 And $148,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	California
Best paying company	-	Roku
Best paying industry	-	Technology

Differences between call director and senior project manager education

There are a few differences between a call director and a senior project manager in terms of educational background:

	Call Director	Senior Project Manager
Most common degree	High School Diploma, 32%	Bachelor's Degree, 69%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Call director vs senior project manager demographics

Here are the differences between call directors' and senior project managers' demographics:

	Call Director	Senior Project Manager
Average age	47	47
Gender ratio	Male, 31.0% Female, 69.0%	Male, 71.4% Female, 28.6%
Race ratio	Black or African American, 7.8% Unknown, 4.7% Hispanic or Latino, 13.1% Asian, 7.8% White, 66.0% American Indian and Alaska Native, 0.7%	Black or African American, 7.5% Unknown, 4.7% Hispanic or Latino, 12.5% Asian, 8.8% White, 65.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	10%	10%

Differences between call director and senior project manager duties and responsibilities

Call director example responsibilities.

Accomplish Medicare standards with qualitative and quantitative measures.
Credit for minimizing errors and losses through implementation of QA processes that generate significant incremental revenues with minimal increase in risk.
Follow all regulatory policies and procedures, privacy and security standards in accordance with government agencies to include HIPAA requirements.

Senior project manager example responsibilities.

Lead a cloud base property management project.
Manage all financial interfaces to existing PeopleSoft applications from design to delivery.
Lead implementation of JIRA and numerous project/program delivery improvements in order efficiently deliver concurrent application releases.
Manage client relationships and perform necessary functions to build and deliver private/secure CRM applications and email accounts.
Streamline and centralize usage of project management tools to manage dependencies and transparent delivery milestones for highly complex SaaS platforms
Establish project scope with customer and manage implementation of proprietary Linux /Ubuntu software to ensure on-time delivery with high quality.

Call director vs senior project manager skills

Common call director skills

Customer Service, 21%
Inbound Calls, 16%
Product Knowledge, 13%
Technical Support Calls, 13%
Direct Calls, 7%
Apple Devices, 6%

Common senior project manager skills

Project Management, 17%
Program Management, 6%
Portfolio, 5%
Infrastructure, 4%
Project Scope, 4%
Business Development, 3%

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Call Director
Call Director vs Senior Project Manager

Updated January 8, 2025

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