Captain waiter vs shift leader

Differences between captain waiter and shift leader duties and responsibilities

Captain waiter example responsibilities.

• Manage department service standards, POS system, schedules and labor / beverage costs.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.8.
• Maintain records of liquors, beers, wine, and sundries to ensure bar stock is maintained.
• Direct bartending operations, overseeing seamless beverage service, scheduling inventory management and customer service.
• Maximize individual sales per table and improve bottom line through suggestive upselling on additional items.
• Provide leadership and implementation of management/owner goals as a current member of both trainee orientation and safety committees.

Shift leader example responsibilities.

• Prepare overall security plans and manage security operations of organization, including assignments, staffing and payroll.
• Maintain maintenance and cleanliness of the facility which exceeds customer satisfaction and quality standards.
• Team leadership for excellent customer service delivery during schedule shift including supervision of service associates and pharmacy technicians.
• Answer all incoming calls a long with booking appointments.
• Develop strategies to meet and exceed booking and sales goals.
• Review daily arrivals to ensure proper handling of VIP's, return guests, groups, etc.
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