Capture manager vs call center manager

The differences between capture managers and call center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a capture manager has an average salary of $110,790, which is higher than the $37,614 average annual salary of a call center manager.

The top three skills for a capture manager include capture management, business development and veterans. The most important skills for a call center manager are strong customer service, customer satisfaction, and call center management.

Capture manager vs call center manager overview

	Capture Manager	Call Center Manager
Yearly salary	$110,790	$37,614
Hourly rate	$53.26	$18.08
Growth rate	-	6%
Number of jobs	88,180	123,791
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 64%	Bachelor's Degree, 60%
Average age	47	47
Years of experience	-	-

What does a capture manager do?

A capture manager is responsible for analyzing the market trends and identifying business opportunities that would generate more revenue resources to achieve the company's long-term financial goals and commitments. Capture managers support senior management in strategizing business plan techniques by evaluating the clients' needs and closing more business partnerships. They also assist the marketing and sales team in stabilizing marketing and promotional campaigns to media platforms to enhance the brand's presence in the target market.

What does a call center manager do?

Call center managers specialize in overseeing call center operations and agents' performances, ensuring that customers are satisfied. Aside from this, they are mostly involved in hiring and training new agents, shaping them into productive workforce members. As managers, they must lead by setting targets, encouraging agents, and devising strategies to meet them, even providing support when issues are difficult to resolve. Furthermore, call center managers must implement and adhere to all policies and regulations of the company.

Capture manager vs call center manager salary

Capture managers and call center managers have different pay scales, as shown below.

	Capture Manager	Call Center Manager
Average salary	$110,790	$37,614
Salary range	Between $67,000 And $181,000	Between $23,000 And $60,000
Highest paying City	-	Baltimore, MD
Highest paying state	-	Maryland
Best paying company	-	Scantron
Best paying industry	-	Technology

Differences between capture manager and call center manager education

There are a few differences between a capture manager and a call center manager in terms of educational background:

	Capture Manager	Call Center Manager
Most common degree	Bachelor's Degree, 64%	Bachelor's Degree, 60%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Capture manager vs call center manager demographics

Here are the differences between capture managers' and call center managers' demographics:

	Capture Manager	Call Center Manager
Average age	47	47
Gender ratio	Male, 76.5% Female, 23.5%	Male, 52.6% Female, 47.4%
Race ratio	Black or African American, 7.5% Unknown, 4.7% Hispanic or Latino, 12.6% Asian, 8.9% White, 65.6% American Indian and Alaska Native, 0.7%	Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	10%	10%

Differences between capture manager and call center manager duties and responsibilities

Capture manager example responsibilities.

Project manage the complex pursuits using APMP best practice principles.
Coordinate with writers, assign leads, SMEs, and teaming partners.
Manage capture process for specific opportunities in DoD or civilian market as assigned.
Manage internal portal site (SharePoint) to insure proper bid documentation and version control.
Apply Shipley and industry best practices to build winning solutions and effectively manage and support capture and proposal teams.
Lead the proposal process and support to efficiently develop and deliver complex and lengthy sales pursuit and bid engagements.

Call center manager example responsibilities.

Lead the project to upgrade the WFM system to the current vendor version.
Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
Accomplish Medicare standards with qualitative and quantitative measures.
Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.

Capture manager vs call center manager skills

Common capture manager skills

Capture Management, 15%
Business Development, 11%
Veterans, 5%
DOD, 5%
Federal Government, 5%
Past Performance, 4%

Common call center manager skills

Strong Customer Service, 17%
Customer Satisfaction, 7%
Call Center Management, 4%
Process Improvement, 4%
Center Management, 4%
Payroll, 4%

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Zippia Careers
Executive Management Industry
Capture Manager
Capture Manager vs Call Center Manager

Updated January 8, 2025

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