Chargeback specialist vs member service specialist

Differences between chargeback specialist and member service specialist duties and responsibilities

Chargeback specialist example responsibilities.

• Train new employees; instruct other staff members on complex arbitration and compliance issues.
• Provide excellent customer satisfaction by accurately responding to inquirers on information on mediation and how to file and/or pursue mediation.
• Communicate with Visa/MasterCard specialists for any updates on policy and procedures to maintain compliance with merchants.
• Prepare audit findings and take corrective action when necessary to ensure compliance with Visa/MasterCard regulations and bank policies.
• Decrease loss of revenue by identifying and resolving potentially fraudulent PayPal claims.

Member service specialist example responsibilities.

• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Provide customer service to Spanish-speaking Medicaid and Medicare recipients.
• Follow policies and procedures regarding HIPAA violation protocol, regulatory requirements and accreditation standards to all activities.
• Follow the privacy policy and HIPAA laws and regulations concerning confidentiality and security of protect health information.
• Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
• Educate members on HMO or PPO plans during enrollment.
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