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Circulation representative vs customer account representative

The differences between circulation representatives and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a circulation representative and a customer account representative. Additionally, a circulation representative has an average salary of $36,466, which is higher than the $36,138 average annual salary of a customer account representative.

The top three skills for a circulation representative include customer issues, data entry and word processing. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.

Circulation representative vs customer account representative overview

Circulation RepresentativeCustomer Account Representative
Yearly salary$36,466$36,138
Hourly rate$17.53$17.37
Growth rate-4%-4%
Number of jobs96,530269,549
Job satisfaction--
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 46%
Average age4040
Years of experience1212

Circulation representative vs customer account representative salary

Circulation representatives and customer account representatives have different pay scales, as shown below.

Circulation RepresentativeCustomer Account Representative
Average salary$36,466$36,138
Salary rangeBetween $25,000 And $51,000Between $27,000 And $46,000
Highest paying City-San Ramon, CA
Highest paying state-Alaska
Best paying company-Dairy Farmers of America
Best paying industry-Finance

Differences between circulation representative and customer account representative education

There are a few differences between a circulation representative and a customer account representative in terms of educational background:

Circulation RepresentativeCustomer Account Representative
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 46%
Most common majorBusinessBusiness
Most common college--

Circulation representative vs customer account representative demographics

Here are the differences between circulation representatives' and customer account representatives' demographics:

Circulation RepresentativeCustomer Account Representative
Average age4040
Gender ratioMale, 29.8% Female, 70.2%Male, 46.2% Female, 53.8%
Race ratioBlack or African American, 12.1% Unknown, 5.4% Hispanic or Latino, 14.2% Asian, 6.3% White, 61.3% American Indian and Alaska Native, 0.7%Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between circulation representative and customer account representative duties and responsibilities

Circulation representative example responsibilities.

  • Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
  • Verify medicaid waive eligibility for non-emergency transportation.
  • Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.

Customer account representative example responsibilities.

  • Manage call center productivity levels by maintaining CSR schedule adherence.
  • Negotiate rates and pricing with customers, vendors, and logistics partners.
  • Prepare invoices for all customers in the logistics department at the end of every shipment.
  • Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
  • Utilize computer technology to troubleshoot product malfunctions.
  • Create display PowerPoint presentation used in national refresher training.
    • Show more

Circulation representative vs customer account representative skills

Common circulation representative skills
  • Customer Issues, 32%
  • Data Entry, 24%
  • Word Processing, 9%
  • Computer System, 8%
  • Customer Complaints, 6%
  • Library Materials, 6%
Common customer account representative skills
  • Work Ethic, 9%
  • Inbound Calls, 6%
  • Customer Orders, 6%
  • Account Management, 6%
  • Outbound Calls, 5%
  • Delinquent Accounts, 5%

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Updated January 8, 2025

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