Circulation representative vs retention representative

The differences between circulation representatives and retention representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a circulation representative and a retention representative. Additionally, a retention representative has an average salary of $50,753, which is higher than the $36,466 average annual salary of a circulation representative.

The top three skills for a circulation representative include customer issues, data entry and word processing. The most important skills for a retention representative are product knowledge, customer service, and outbound calls.

Circulation representative vs retention representative overview

	Circulation Representative	Retention Representative
Yearly salary	$36,466	$50,753
Hourly rate	$17.53	$24.40
Growth rate	-4%	-4%
Number of jobs	96,530	220,352
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Circulation representative vs retention representative salary

Circulation representatives and retention representatives have different pay scales, as shown below.

	Circulation Representative	Retention Representative
Average salary	$36,466	$50,753
Salary range	Between $25,000 And $51,000	Between $40,000 And $63,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	California
Best paying company	-	Forward
Best paying industry	-	Technology

Differences between circulation representative and retention representative education

There are a few differences between a circulation representative and a retention representative in terms of educational background:

	Circulation Representative	Retention Representative
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Circulation representative vs retention representative demographics

Here are the differences between circulation representatives' and retention representatives' demographics:

	Circulation Representative	Retention Representative
Average age	40	40
Gender ratio	Male, 29.8% Female, 70.2%	Male, 38.5% Female, 61.5%
Race ratio	Black or African American, 12.1% Unknown, 5.4% Hispanic or Latino, 14.2% Asian, 6.3% White, 61.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between circulation representative and retention representative duties and responsibilities

Circulation representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Verify medicaid waive eligibility for non-emergency transportation.
Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.

Retention representative example responsibilities.

Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Circulation representative vs retention representative skills

Common circulation representative skills

Customer Issues, 32%
Data Entry, 24%
Word Processing, 9%
Computer System, 8%
Customer Complaints, 6%
Library Materials, 6%

Common retention representative skills

Product Knowledge, 22%
Customer Service, 15%
Outbound Calls, 7%
CSG, 5%
Customer Retention, 4%
Customer Accounts, 4%

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Office and Administrative Industry
Circulation Representative
Circulation Representative vs Retention Representative

Updated January 8, 2025

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