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The differences between claims support specialists and office support specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a claims support specialist, becoming an office support specialist takes usually requires 1-2 years. Additionally, a claims support specialist has an average salary of $37,033, which is higher than the $36,549 average annual salary of an office support specialist.
The top three skills for a claims support specialist include data entry, dictation and claims support. The most important skills for an office support specialist are customer service, data entry, and phone calls.
| Claims Support Specialist | Office Support Specialist | |
| Yearly salary | $37,033 | $36,549 |
| Hourly rate | $17.80 | $17.57 |
| Growth rate | -4% | -5% |
| Number of jobs | 120,650 | 130,301 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 45% |
| Average age | 40 | 47 |
| Years of experience | 12 | 2 |
Claims support specialists are the ones who make sure that the right amount of reimbursement rates is paid based on their client's contracts. Their job includes processing medical record requests and reviewing the secondary and tertiary claims for legitimacy. Working with physician and billing office employees to find resolutions for outstanding claim issues is a part of their responsibilities as claim support specialists. They also make follow up calls about unprocessed or denied insurance claims. And having good communication skills and knowledge in healthcare receivables and collections will help them succeed.
An office support specialist is in charge of performing clerical tasks to help offices maintain a smooth workflow. Among their responsibilities include preparing and processing documents, answering calls and correspondence, disseminating and organizing files, monitoring the inventory of office supplies, and processing procurement requests should there be any. They may also assist staff with projects and programs, greet visitors, and coordinate with different company departments. Furthermore, an office support specialist must enforce the company's policies and regulations.
Claims support specialists and office support specialists have different pay scales, as shown below.
| Claims Support Specialist | Office Support Specialist | |
| Average salary | $37,033 | $36,549 |
| Salary range | Between $28,000 And $47,000 | Between $29,000 And $45,000 |
| Highest paying City | Rancho Cordova, CA | Billerica, MA |
| Highest paying state | Massachusetts | Massachusetts |
| Best paying company | W. R. Berkley | Anne Arundel County Public Schools |
| Best paying industry | Insurance | Finance |
There are a few differences between a claims support specialist and an office support specialist in terms of educational background:
| Claims Support Specialist | Office Support Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | - | Western Carolina University |
Here are the differences between claims support specialists' and office support specialists' demographics:
| Claims Support Specialist | Office Support Specialist | |
| Average age | 40 | 47 |
| Gender ratio | Male, 22.3% Female, 77.7% | Male, 17.8% Female, 82.2% |
| Race ratio | Black or African American, 11.3% Unknown, 4.9% Hispanic or Latino, 18.3% Asian, 6.8% White, 58.1% American Indian and Alaska Native, 0.6% | Black or African American, 10.2% Unknown, 4.6% Hispanic or Latino, 18.3% Asian, 6.8% White, 59.0% American Indian and Alaska Native, 1.0% |
| LGBT Percentage | 7% | 6% |