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The differences between claims support specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a claims support specialist and a service specialist. Additionally, a service specialist has an average salary of $44,150, which is higher than the $37,033 average annual salary of a claims support specialist.
The top three skills for a claims support specialist include data entry, dictation and claims support. The most important skills for a service specialist are patients, social work, and criminal justice.
| Claims Support Specialist | Service Specialist | |
| Yearly salary | $37,033 | $44,150 |
| Hourly rate | $17.80 | $21.23 |
| Growth rate | -4% | -4% |
| Number of jobs | 120,650 | 207,020 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 53% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Claims support specialists are the ones who make sure that the right amount of reimbursement rates is paid based on their client's contracts. Their job includes processing medical record requests and reviewing the secondary and tertiary claims for legitimacy. Working with physician and billing office employees to find resolutions for outstanding claim issues is a part of their responsibilities as claim support specialists. They also make follow up calls about unprocessed or denied insurance claims. And having good communication skills and knowledge in healthcare receivables and collections will help them succeed.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Claims support specialists and service specialists have different pay scales, as shown below.
| Claims Support Specialist | Service Specialist | |
| Average salary | $37,033 | $44,150 |
| Salary range | Between $28,000 And $47,000 | Between $27,000 And $71,000 |
| Highest paying City | Rancho Cordova, CA | Boston, MA |
| Highest paying state | Massachusetts | Massachusetts |
| Best paying company | W. R. Berkley | Ropes & Gray |
| Best paying industry | Insurance | Technology |
There are a few differences between a claims support specialist and a service specialist in terms of educational background:
| Claims Support Specialist | Service Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between claims support specialists' and service specialists' demographics:
| Claims Support Specialist | Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 22.3% Female, 77.7% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 11.3% Unknown, 4.9% Hispanic or Latino, 18.3% Asian, 6.8% White, 58.1% American Indian and Alaska Native, 0.6% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |