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The differences between claims support specialists and support specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a claims support specialist, becoming a support specialist takes usually requires 1-2 years. Additionally, a support specialist has an average salary of $40,782, which is higher than the $37,033 average annual salary of a claims support specialist.
The top three skills for a claims support specialist include data entry, dictation and claims support. The most important skills for a support specialist are customer service, patients, and mental health.
| Claims Support Specialist | Support Specialist | |
| Yearly salary | $37,033 | $40,782 |
| Hourly rate | $17.80 | $19.61 |
| Growth rate | -4% | 10% |
| Number of jobs | 120,650 | 125,740 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 52% |
| Average age | 40 | 42 |
| Years of experience | 12 | 2 |
Claims support specialists are the ones who make sure that the right amount of reimbursement rates is paid based on their client's contracts. Their job includes processing medical record requests and reviewing the secondary and tertiary claims for legitimacy. Working with physician and billing office employees to find resolutions for outstanding claim issues is a part of their responsibilities as claim support specialists. They also make follow up calls about unprocessed or denied insurance claims. And having good communication skills and knowledge in healthcare receivables and collections will help them succeed.
A support specialist is responsible for assisting technical and administrative support, depending on the business need. Support specialists must have extensive knowledge of the services of the organization they work for to assist customers with their inquiries and resolve complaints efficiently. A support specialist maintains documents of issue resolution, providing recommendations to improve business strategies and procedures. Support specialists must be well-versed on technology systems, perform basic troubleshooting, and secure databases. They should also have impeccable customer service and communication skills to attend with customers' needs and requests.
Claims support specialists and support specialists have different pay scales, as shown below.
| Claims Support Specialist | Support Specialist | |
| Average salary | $37,033 | $40,782 |
| Salary range | Between $28,000 And $47,000 | Between $25,000 And $64,000 |
| Highest paying City | Rancho Cordova, CA | New York, NY |
| Highest paying state | Massachusetts | New York |
| Best paying company | W. R. Berkley | Microsoft |
| Best paying industry | Insurance | Technology |
There are a few differences between a claims support specialist and a support specialist in terms of educational background:
| Claims Support Specialist | Support Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | - | Stanford University |
Here are the differences between claims support specialists' and support specialists' demographics:
| Claims Support Specialist | Support Specialist | |
| Average age | 40 | 42 |
| Gender ratio | Male, 22.3% Female, 77.7% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 11.3% Unknown, 4.9% Hispanic or Latino, 18.3% Asian, 6.8% White, 58.1% American Indian and Alaska Native, 0.6% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.4% White, 56.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 11% |