Class representative vs lead customer service representative

The differences between class representatives and lead customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a class representative and a lead customer service representative. Additionally, a lead customer service representative has an average salary of $36,097, which is higher than the $36,001 average annual salary of a class representative.

The top three skills for a class representative include student body, freshman and alumni events. The most important skills for a lead customer service representative are cleanliness, cash handling, and inventory control.

Class representative vs lead customer service representative overview

	Class Representative	Lead Customer Service Representative
Yearly salary	$36,001	$36,097
Hourly rate	$17.31	$17.35
Growth rate	-4%	-4%
Number of jobs	122,643	192,052
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 76%	Bachelor's Degree, 33%
Average age	40	40
Years of experience	12	12

Class representative vs lead customer service representative salary

Class representatives and lead customer service representatives have different pay scales, as shown below.

	Class Representative	Lead Customer Service Representative
Average salary	$36,001	$36,097
Salary range	Between $22,000 And $58,000	Between $22,000 And $58,000
Highest paying City	-	Goldsboro, NC
Highest paying state	-	New York
Best paying company	-	IBM
Best paying industry	-	Insurance

Differences between class representative and lead customer service representative education

There are a few differences between a class representative and a lead customer service representative in terms of educational background:

	Class Representative	Lead Customer Service Representative
Most common degree	Bachelor's Degree, 76%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	-	-

Class representative vs lead customer service representative demographics

Here are the differences between class representatives' and lead customer service representatives' demographics:

	Class Representative	Lead Customer Service Representative
Average age	40	40
Gender ratio	Male, 39.0% Female, 61.0%	Male, 32.1% Female, 67.9%
Race ratio	Black or African American, 13.1% Unknown, 5.7% Hispanic or Latino, 17.4% Asian, 7.2% White, 55.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.3% White, 54.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between class representative and lead customer service representative duties and responsibilities

Class representative example responsibilities.

Lead department during implementation phase of ERP system.
Manage on time performance by collaborating with customer and Bayer supply chain teams.
Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Elect to represent freshman student athletes at student council meetings.
Participate in meetings to create training and experiences to challenge the incoming freshman.
Lobby with the class president to have the school host a junior prom.

Lead customer service representative example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Create PowerPoint presentations and present them to other customer service representatives.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Implement cost cutting measures leveraging out FedEx applications and services provide.

Class representative vs lead customer service representative skills

Common class representative skills

Student Body, 19%
Freshman, 11%
Alumni Events, 10%
Executive Board, 9%
Social Events, 9%
Scholarship, 7%

Common lead customer service representative skills

Cleanliness, 65%
Cash Handling, 14%
Inventory Control, 12%
POS, 1%
Customer Service, 1%
Sales Floor, 1%

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Office and Administrative Industry
Class Representative
Class Representative vs Lead Customer Service Representative

Updated January 8, 2025

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