Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between client relations specialists and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client relations specialist and a customer relations representative. Additionally, a client relations specialist has an average salary of $39,902, which is higher than the $38,632 average annual salary of a customer relations representative.
The top three skills for a client relations specialist include client relations, customer service and data entry. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.
| Client Relations Specialist | Customer Relations Representative | |
| Yearly salary | $39,902 | $38,632 |
| Hourly rate | $19.18 | $18.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 200,766 | 235,295 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client relations specialist is primarily in charge of building positive relationships with clients by providing optimal services. Although the extent of their responsibilities depends on their company of employment, it typically includes handling customer calls and correspondence, offering products or services, discussing promotions or product specifications, answering inquiries, arranging appointments, resolving issues and concerns, and processing payments or refunds. Moreover, a client relations specialist conducts market research and analysis to identify the current trends and practices, aiming for client satisfaction.
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Client relations specialists and customer relations representatives have different pay scales, as shown below.
| Client Relations Specialist | Customer Relations Representative | |
| Average salary | $39,902 | $38,632 |
| Salary range | Between $27,000 And $58,000 | Between $29,000 And $50,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | McKinsey & Company Inc | Cook Children's Medical Center |
| Best paying industry | Real Estate | Finance |
There are a few differences between a client relations specialist and a customer relations representative in terms of educational background:
| Client Relations Specialist | Customer Relations Representative | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client relations specialists' and customer relations representatives' demographics:
| Client Relations Specialist | Customer Relations Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.3% Female, 69.7% | Male, 29.8% Female, 70.2% |
| Race ratio | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 20.3% Asian, 6.5% White, 55.7% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |