Client services administrator vs client care specialist

The differences between client services administrators and client care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client services administrator and a client care specialist. Additionally, a client services administrator has an average salary of $42,359, which is higher than the $29,660 average annual salary of a client care specialist.

The top three skills for a client services administrator include customer service, excellent organizational and data entry. The most important skills for a client care specialist are client care, PET, and patients.

Client services administrator vs client care specialist overview

	Client Services Administrator	Client Care Specialist
Yearly salary	$42,359	$29,660
Hourly rate	$20.36	$14.26
Growth rate	-4%	-4%
Number of jobs	165,043	132,935
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a client services administrator do?

Known as customer service administrators, client service administrators assist and support customers in different industries. The administrators deal with customers through emails or phone calls. They receive orders via email, post, or phone, respond accordingly, and process them on time. It is also part of their job to manage the complaints and inquiries of their customers. Among the skills they need to develop include salesmanship, teamwork, communication, and problem-solving.

What does a client care specialist do?

Client care specialists are employees who manage a company's 24/7 hotline number. Most customer care specialists have call center experience before achieving their positions. This way, they know how to personalize the way they handle different types of clients. They can also impart firsthand knowledge to new call center employees about the job. Their usual responsibilities revolve around presenting the weekly and monthly reports on the teams' performances to the management, documenting customer interactions, reviewing customer complaints and taking appropriate actions, and being updated on their product.

Client services administrator vs client care specialist salary

Client services administrators and client care specialists have different pay scales, as shown below.

	Client Services Administrator	Client Care Specialist
Average salary	$42,359	$29,660
Salary range	Between $27,000 And $65,000	Between $18,000 And $46,000
Highest paying City	Lakewood, NJ	Irvine, CA
Highest paying state	New Jersey	Alaska
Best paying company	Ernst & Young	Bank of America
Best paying industry	Pharmaceutical	Finance

Differences between client services administrator and client care specialist education

There are a few differences between a client services administrator and a client care specialist in terms of educational background:

	Client Services Administrator	Client Care Specialist
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Client services administrator vs client care specialist demographics

Here are the differences between client services administrators' and client care specialists' demographics:

	Client Services Administrator	Client Care Specialist
Average age	40	40
Gender ratio	Male, 33.3% Female, 66.7%	Male, 20.3% Female, 79.7%
Race ratio	Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 21.9% Asian, 7.3% White, 53.0% American Indian and Alaska Native, 0.7%	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 56.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client services administrator and client care specialist duties and responsibilities

Client services administrator example responsibilities.

Manage daily client transactions and inquiries accurately within establish firm deadlines and FINRA regulations.
Advance proficiency in creating/editing PowerPoint presentations.
Assist in preparation of client presentations using Microsoft PowerPoint.
Assist in developing and implementing new policies and procedures pertaining to the administrative and management functions of the foreclosure department.
Demonstrate excellent customer service acting as a liaison between the mortgage companies, contractors, and HUD.
Submit over allowable charges on the claims to HUD and order preservation work once approval is received.

Client care specialist example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Credential new physicians, clinics and triage centers with Medicare/Medicaid and major insurance plans for territory.
Assign to cable company supporting cable products, schedule installation appointments and troubleshoot issues with customers in a call center environment
Conduct teleconferences, schedule customer reservations and maintain teleconferencing database.

Client services administrator vs client care specialist skills

Common client services administrator skills

Customer Service, 25%
Excellent Organizational, 13%
Data Entry, 6%
Phone Calls, 5%
HR, 4%
Outbound Calls, 4%

Common client care specialist skills

Client Care, 14%
PET, 11%
Patients, 8%
Scheduling Appointments, 8%
Customer Service, 7%
Excellent Interpersonal, 5%

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Office and Administrative Industry
Client Services Administrator
Client Services Administrator vs Client Care Specialist

Updated January 8, 2025

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