Collection supervisor vs regional supervisor

The differences between collection supervisors and regional supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a collection supervisor and a regional supervisor. Additionally, a collection supervisor has an average salary of $64,766, which is higher than the $61,453 average annual salary of a regional supervisor.

The top three skills for a collection supervisor include customer service, FDCPA and delinquent accounts. The most important skills for a regional supervisor are OSHA, customer satisfaction, and financial reports.

Collection supervisor vs regional supervisor overview

	Collection Supervisor	Regional Supervisor
Yearly salary	$64,766	$61,453
Hourly rate	$31.14	$29.54
Growth rate	-8%	5%
Number of jobs	21,526	46,491
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

What does a collection supervisor do?

Collection Supervisors are responsible for managing the operations of credit card debt collection. Their duties include overseeing credit applications, supervising the debt collection team, setting team goals, making sure collectors adhere to regulations, laws, and protocols, creating progress spreadsheets, coordinating activities for debt collectors, and assess delinquent accounts. They also organize team workload, write official debt collection letters, authorize repossessions, and supervise difficult collection cases. A Collection Supervisor participates in implementing credit procedures and policies that contribute to smooth operations.

What does a regional supervisor do?

The regional supervisor determines the operational practices of all stores in the area, making sure each runs smoothly, cleanly, complies with marketing and sales campaigns, and meets budget and sales goals. They run operations in a certain area and make sure that all activities and workers are working to achieve targets.

Collection supervisor vs regional supervisor salary

Collection supervisors and regional supervisors have different pay scales, as shown below.

	Collection Supervisor	Regional Supervisor
Average salary	$64,766	$61,453
Salary range	Between $45,000 And $92,000	Between $40,000 And $92,000
Highest paying City	Mount Laurel, NJ	Tacoma, WA
Highest paying state	New York	Massachusetts
Best paying company	Intuitive Surgical	Stryker
Best paying industry	Finance	Technology

Differences between collection supervisor and regional supervisor education

There are a few differences between a collection supervisor and a regional supervisor in terms of educational background:

	Collection Supervisor	Regional Supervisor
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Collection supervisor vs regional supervisor demographics

Here are the differences between collection supervisors' and regional supervisors' demographics:

	Collection Supervisor	Regional Supervisor
Average age	47	47
Gender ratio	Male, 44.6% Female, 55.4%	Male, 62.2% Female, 37.8%
Race ratio	Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%	Black or African American, 10.1% Unknown, 4.8% Hispanic or Latino, 17.6% Asian, 5.9% White, 60.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between collection supervisor and regional supervisor duties and responsibilities

Collection supervisor example responsibilities.

Manage receivables, calculate DSO, cash projections, and presentations to upper level management.
Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
Verify insurance coverage including Medicaid, Medicare, HMO and indemnity insurance.
Demonstrate effective negotiation urgency and problem resolution skills to resolve delinquent accounts by following state and federal guidelines.
Call monitoring template/system utilize daily to ensure agents are using proper collection techniques, maintaining professionalism and following FDCPA guidelines.
Complete weekly QA's and coaching's for a team of 12+.

Regional supervisor example responsibilities.

Oversee and manage regional online marketing accounts (Facebook, Craigslist, etc )
Manage payroll, supply and inventory control, profitably analysis and monthly management reporting.
Establish and manage the mid-Atlantic regional office of a privately own legal education company that provide educational services to law students.
Conduct training meetings for the territory and entire state by preparing PowerPoint presentations.
Review and design advertising copy for portfolio.
Create PowerPoint presentations for DC management regarding findings and opportunities for improvement.

Collection supervisor vs regional supervisor skills

Common collection supervisor skills

Customer Service, 22%
FDCPA, 5%
Delinquent Accounts, 4%
Credit Card, 4%
Direct Reports, 3%
Medicare, 3%

Common regional supervisor skills

OSHA, 18%
Customer Satisfaction, 9%
Financial Reports, 6%
PowerPoint, 6%
Process Improvement, 6%
Payroll, 5%

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Collection Supervisor
Collection Supervisor vs Regional Supervisor

Updated January 8, 2025

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