Collections, customer service vs customer service advisor

Differences between collections, customer service and customer service advisor duties and responsibilities

Collections, customer service example responsibilities.

• Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
• Provide excellent verbal, written, oral communication skills, attend ongoing training of collections and FDCPA regulations and guidelines.
• Provide excellent interpersonal, negotiation, and customer service skills via telephone.
• Research accounts to verify credits and debits make are accurately post against supporting documents showing timely reflect within the FDCPA guidelines.
• Prevent impending loss and increase profitability through negotiation and enforcement of schedule collection campaigns.
• Submit additional information request by insurance companies such as medical records, primary/secondary insurance explanation of benefits (EOB).
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Customer service advisor example responsibilities.

• Manage the largest client pool in all of Finland, and update the CRM accordingly.
• Manage bi-weekly payroll duties and employment documentation.
• Provide excellent customer service and maintain cleanliness of work area
• Used all CRM systems to provide exceptional service to customers for the entire order process cycle
• Process all pick tickets and assign carriers, handle all shipping issues and RA's support other CSR's when need.
• Maintain stores organization, appearance, and cleanliness through corporate guidelines for visual merchandising inventory updates and standards.
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