Collections, customer service vs customer service advocate

Differences between collections, customer service and customer service advocate duties and responsibilities

Collections, customer service example responsibilities.

• Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
• Provide excellent verbal, written, oral communication skills, attend ongoing training of collections and FDCPA regulations and guidelines.
• Provide excellent interpersonal, negotiation, and customer service skills via telephone.
• Research accounts to verify credits and debits make are accurately post against supporting documents showing timely reflect within the FDCPA guidelines.
• Prevent impending loss and increase profitability through negotiation and enforcement of schedule collection campaigns.
• Submit additional information request by insurance companies such as medical records, primary/secondary insurance explanation of benefits (EOB).
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Customer service advocate example responsibilities.

• Manage and motivate VAS teams to achieve KPI, s assign by management.
• Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Help create and edit HTML coding to fit customer requests.
• Conduct wine and food tastings on-site to boost brand knowledge while consistentlyexceeding sales goals.
• Assist customer's with editing their business websites and coaching the basics in HTML.
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