Consumer sales associate vs sales floor associate

The differences between consumer sales associates and sales floor associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, a consumer sales associate has an average salary of $79,429, which is higher than the $24,773 average annual salary of a sales floor associate.

The top three skills for a consumer sales associate include product knowledge, customer service and outbound calls. The most important skills for a sales floor associate are math, home health, and sales transactions.

Consumer sales associate vs sales floor associate overview

	Consumer Sales Associate	Sales Floor Associate
Yearly salary	$79,429	$24,773
Hourly rate	$38.19	$11.91
Growth rate	-	-
Number of jobs	350,686	491,791
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	High School Diploma, 39%
Average age	41	41
Years of experience	-	-

What does a consumer sales associate do?

A Consumer Sales Associate works on the sales floor to assist customers so that they can have a positive shopping experience. Their responsibilities include greeting customers, identifying their needs and preferences, answering inquiries, helping locate items, and offering promotions. There are instances when they must discuss product specifications, conduct product demonstrations, and produce sales reports. There are instances when they may also participate in arranging products on shelves, resolving issues, and maintaining the cleanliness of the sales floor.

What does a sales floor associate do?

Salesfloor associates often work with retail establishments. They are either referred to as retail sales associates or retail associates. These associates greet customers as they arrive, assess their needs, and help them find the right products and services. Other responsibilities include operating cash registers, introducing customers to promotions and opportunities, and cross-selling products to increase sales. Also, they assist customers in getting their complaints resolved as well as with their returns and refunds. Job seekers must have excellent customer service skills, relevant retail experience, and a strong knowledge of selling techniques.

Consumer sales associate vs sales floor associate salary

Consumer sales associates and sales floor associates have different pay scales, as shown below.

	Consumer Sales Associate	Sales Floor Associate
Average salary	$79,429	$24,773
Salary range	Between $49,000 And $128,000	Between $19,000 And $31,000
Highest paying City	New York, NY	-
Highest paying state	New York	-
Best paying company	The Citadel	-
Best paying industry	-	-

Differences between consumer sales associate and sales floor associate education

There are a few differences between a consumer sales associate and a sales floor associate in terms of educational background:

	Consumer Sales Associate	Sales Floor Associate
Most common degree	Bachelor's Degree, 52%	High School Diploma, 39%
Most common major	Business	Business
Most common college	-	-

Consumer sales associate vs sales floor associate demographics

Here are the differences between consumer sales associates' and sales floor associates' demographics:

	Consumer Sales Associate	Sales Floor Associate
Average age	41	41
Gender ratio	Male, 52.1% Female, 47.9%	Male, 40.6% Female, 59.4%
Race ratio	Black or African American, 11.0% Unknown, 5.2% Hispanic or Latino, 17.1% Asian, 7.6% White, 58.6% American Indian and Alaska Native, 0.6%	Black or African American, 10.3% Unknown, 5.0% Hispanic or Latino, 21.3% Asian, 6.5% White, 56.4% American Indian and Alaska Native, 0.5%
LGBT Percentage	7%	7%

Differences between consumer sales associate and sales floor associate duties and responsibilities

Consumer sales associate example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Require multitasking, responding appropriately to customer questions and concerns, and negotiating sales for additional products and services.
Recognize opportunities to up-sell and often take the opportunity to do so to create a better Marriott experience and event.

Sales floor associate example responsibilities.

Supervise women's department, manage jewelry department, assist customers on finalizing purchases
Obtain training in the operation of the POS system , 10 key, credit card transactions, accounts, etc.
Work with other team members to complete sales goals as well as use the POS system to complete guest sales.
Prepare quality food products, process accurate register transactions, maintain general appearance and cleanliness of store premises.
Advise customers on quality, cuts, and value of jewelry and gems and in selecting mountings and setting for gems.
Improve customer solicitation pitch to increase Kohl's credit card application solicitations.

Consumer sales associate vs sales floor associate skills

Common consumer sales associate skills

Product Knowledge, 17%
Customer Service, 14%
Outbound Calls, 13%
Sales Floor, 8%
Inbound Calls, 7%
Technical Support, 7%

Common sales floor associate skills

Math, 37%
Home Health, 36%
Sales Transactions, 25%
Customer Service, 1%
Stock Shelves, 0%
Back Room, 0%

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Consumer Sales Associate
Consumer Sales Associate vs Sales Floor Associate

Updated January 8, 2025

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