Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between consumer sales associates and sales support associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, a consumer sales associate has an average salary of $79,429, which is higher than the $34,454 average annual salary of a sales support associate.
The top three skills for a consumer sales associate include product knowledge, customer service and outbound calls. The most important skills for a sales support associate are sales floor, back room, and math.
A Consumer Sales Associate works on the sales floor to assist customers so that they can have a positive shopping experience. Their responsibilities include greeting customers, identifying their needs and preferences, answering inquiries, helping locate items, and offering promotions. There are instances when they must discuss product specifications, conduct product demonstrations, and produce sales reports. There are instances when they may also participate in arranging products on shelves, resolving issues, and maintaining the cleanliness of the sales floor.
A sales support associate is an individual who is responsible for assisting sales staff and help customers. To provide this assistance, sales support associates use customer communication methods such as telephones or email to process customer orders and ensure that they are accurate. They work closely with distributors to make sure that products are available for their customers. Sales support associates may function as either part-time or full time, but companies may require excellent communication skills.
Consumer sales associates and sales support associates have different pay scales, as shown below.
| Consumer Sales Associate | Sales Support Associate | |
| Average salary | $79,429 | $34,454 |
| Salary range | Between $49,000 And $128,000 | Between $25,000 And $46,000 |
| Highest paying City | New York, NY | Boston, MA |
| Highest paying state | New York | Massachusetts |
| Best paying company | The Citadel | Goldman Sachs |
| Best paying industry | - | Finance |
There are a few differences between a consumer sales associate and a sales support associate in terms of educational background:
| Consumer Sales Associate | Sales Support Associate | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | - | SUNY College of Technology at Alfred |
Here are the differences between consumer sales associates' and sales support associates' demographics:
| Consumer Sales Associate | Sales Support Associate | |
| Average age | 41 | 47 |
| Gender ratio | Male, 52.1% Female, 47.9% | Male, 43.5% Female, 56.5% |
| Race ratio | Black or African American, 11.0% Unknown, 5.2% Hispanic or Latino, 17.1% Asian, 7.6% White, 58.6% American Indian and Alaska Native, 0.6% | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.3% Asian, 5.2% White, 72.8% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 7% | 6% |