Courtesy associate vs call center associate

The differences between courtesy associates and call center associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a courtesy associate and a call center associate. Additionally, a call center associate has an average salary of $31,363, which is higher than the $27,599 average annual salary of a courtesy associate.

The top three skills for a courtesy associate include customer service, customer assistance and groceries. The most important skills for a call center associate are patients, inbound calls, and customer service.

Courtesy associate vs call center associate overview

	Courtesy Associate	Call Center Associate
Yearly salary	$27,599	$31,363
Hourly rate	$13.27	$15.08
Growth rate	-4%	-4%
Number of jobs	45,069	198,167
Job satisfaction	-	-
Most common degree	High School Diploma, 51%	Bachelor's Degree, 39%
Average age	40	40
Years of experience	12	12

Courtesy associate vs call center associate salary

Courtesy associates and call center associates have different pay scales, as shown below.

	Courtesy Associate	Call Center Associate
Average salary	$27,599	$31,363
Salary range	Between $15,000 And $48,000	Between $22,000 And $43,000
Highest paying City	-	Albany, NY
Highest paying state	-	New York
Best paying company	-	Spectrum
Best paying industry	-	Finance

Differences between courtesy associate and call center associate education

There are a few differences between a courtesy associate and a call center associate in terms of educational background:

	Courtesy Associate	Call Center Associate
Most common degree	High School Diploma, 51%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	-	-

Courtesy associate vs call center associate demographics

Here are the differences between courtesy associates' and call center associates' demographics:

	Courtesy Associate	Call Center Associate
Average age	40	40
Gender ratio	Male, 88.4% Female, 11.6%	Male, 35.0% Female, 65.0%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 18.9% Asian, 6.5% White, 56.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 19.3% Asian, 6.3% White, 57.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between courtesy associate and call center associate duties and responsibilities

Courtesy associate example responsibilities.

Manage transactions including cash, check, credit, and EBT transactions.
Thank them for shopping with Sam's.
Push carts and run a register when it are needed.
collect carts make bales carry-outs run register upon management request
Display exceptional multitasking skills by greeting/helping customers with groceries and loading heavy items.
Develop sharp customer service skills while employing Kroger's excellent customer engagement training.

Call center associate example responsibilities.

Register patient callers by gathering clinical information relate to patients concerns.
Demonstrate superb organizational and multitasking abilities
Unload FTL and LTL shipments daily and receive items throughout the warehouse.
Assign carriers to LTL shipments before cutoff times and handle customer inquiries.
Process and confirm pending DIRECTV customers account information, while providing exceptional customer service.

Courtesy associate vs call center associate skills

Common courtesy associate skills

Customer Service, 43%
Customer Assistance, 10%
Groceries, 8%
Front End, 7%
Sales Floor, 4%
Customer Complaints, 3%

Common call center associate skills

Patients, 17%
Inbound Calls, 13%
Customer Service, 12%
Strong Customer Service, 9%
Data Entry, 7%
Outbound Calls, 5%

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Office and Administrative Industry
Courtesy Associate
Courtesy Associate vs Call Center Associate

Updated January 8, 2025

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