Courtesy associate vs service desk associate

The differences between courtesy associates and service desk associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a courtesy associate and a service desk associate. Additionally, a service desk associate has an average salary of $40,699, which is higher than the $27,599 average annual salary of a courtesy associate.

The top three skills for a courtesy associate include customer service, customer assistance and groceries. The most important skills for a service desk associate are service desk, customer service, and sales floor.

Courtesy associate vs service desk associate overview

	Courtesy Associate	Service Desk Associate
Yearly salary	$27,599	$40,699
Hourly rate	$13.27	$19.57
Growth rate	-4%	-4%
Number of jobs	45,069	99,676
Job satisfaction	-	-
Most common degree	High School Diploma, 51%	Bachelor's Degree, 33%
Average age	40	40
Years of experience	12	12

Courtesy associate vs service desk associate salary

Courtesy associates and service desk associates have different pay scales, as shown below.

	Courtesy Associate	Service Desk Associate
Average salary	$27,599	$40,699
Salary range	Between $15,000 And $48,000	Between $15,000 And $105,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between courtesy associate and service desk associate education

There are a few differences between a courtesy associate and a service desk associate in terms of educational background:

	Courtesy Associate	Service Desk Associate
Most common degree	High School Diploma, 51%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	-	-

Courtesy associate vs service desk associate demographics

Here are the differences between courtesy associates' and service desk associates' demographics:

	Courtesy Associate	Service Desk Associate
Average age	40	40
Gender ratio	Male, 88.4% Female, 11.6%	Male, 23.6% Female, 76.4%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 18.9% Asian, 6.5% White, 56.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.2% Hispanic or Latino, 17.7% Asian, 6.2% White, 59.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between courtesy associate and service desk associate duties and responsibilities

Courtesy associate example responsibilities.

Manage transactions including cash, check, credit, and EBT transactions.
Thank them for shopping with Sam's.
Push carts and run a register when it are needed.
collect carts make bales carry-outs run register upon management request
Display exceptional multitasking skills by greeting/helping customers with groceries and loading heavy items.
Develop sharp customer service skills while employing Kroger's excellent customer engagement training.

Service desk associate example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Realign the service desk to ITIL framework with emphasis on incident and problem management.
Develop SLA's for improve customer satisfaction and implement customer satisfaction surveys.
Count, balance and reconcile daily business transaction totals and record information into POS system.
Operate a POS system with a high volume of purchases, or return product to the store.
Define, implement and monitor KPI's and target to drive efficiency improvements within the local I.T.

Courtesy associate vs service desk associate skills

Common courtesy associate skills

Customer Service, 43%
Customer Assistance, 10%
Groceries, 8%
Front End, 7%
Sales Floor, 4%
Customer Complaints, 3%

Common service desk associate skills

Service Desk, 19%
Customer Service, 12%
Sales Floor, 10%
Front End, 10%
Customer Calls, 9%
Customer Care, 9%

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Office and Administrative Industry
Courtesy Associate
Courtesy Associate vs Service Desk Associate

Updated January 8, 2025

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