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Credentialing specialist vs appointment scheduler

The differences between credentialing specialists and appointment schedulers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a credentialing specialist and an appointment scheduler. Additionally, a credentialing specialist has an average salary of $40,899, which is higher than the $34,414 average annual salary of an appointment scheduler.

The top three skills for a credentialing specialist include patients, customer service and data entry. The most important skills for an appointment scheduler are patients, phone calls, and scheduling patient appointments.

Credentialing specialist vs appointment scheduler overview

Credentialing SpecialistAppointment Scheduler
Yearly salary$40,899$34,414
Hourly rate$19.66$16.55
Growth rate-8%-8%
Number of jobs68,02117,639
Job satisfaction--
Most common degreeBachelor's Degree, 47%High School Diploma, 31%
Average age4949
Years of experience22

What does a credentialing specialist do?

Credentialing specialists are employed by healthcare organizations, primarily to make sure that medical personnel and health facilities maintain compliance with regulations. They keep a record of the medical practitioner's credentials and make sure that their licenses are updated and issued legally for their specialty. They have to inform the medical staff of the upcoming renewal dates of their license and advise them on how to keep their credentials updated. Potential new employees are also monitored and screened for their current and required licenses before getting hired. Applicants for this job must have excellent knowledge and understanding of health information management. They must also work on maintaining licensure and credentials while applying the governing rules and standards.

What does an appointment scheduler do?

An appointment scheduler works in the health care field in a medical office. Appointment schedulers contact patients with regards to their upcoming appointments. They direct calls to the appropriate staff members, pull medical records, and perform general clerical works. Their job involves educating patients or clients on health products and services. They also resolve the complaints and inquiries of the patients as well as other administrative duties.

Credentialing specialist vs appointment scheduler salary

Credentialing specialists and appointment schedulers have different pay scales, as shown below.

Credentialing SpecialistAppointment Scheduler
Average salary$40,899$34,414
Salary rangeBetween $29,000 And $57,000Between $27,000 And $42,000
Highest paying CityNew York, NYBoston, MA
Highest paying stateMaineMassachusetts
Best paying companyHawaii Pacific HealthUC Santa Barbara
Best paying industryInsuranceInternet

Differences between credentialing specialist and appointment scheduler education

There are a few differences between a credentialing specialist and an appointment scheduler in terms of educational background:

Credentialing SpecialistAppointment Scheduler
Most common degreeBachelor's Degree, 47%High School Diploma, 31%
Most common majorBusinessBusiness
Most common college--

Credentialing specialist vs appointment scheduler demographics

Here are the differences between credentialing specialists' and appointment schedulers' demographics:

Credentialing SpecialistAppointment Scheduler
Average age4949
Gender ratioMale, 14.5% Female, 85.5%Male, 12.4% Female, 87.6%
Race ratioBlack or African American, 9.6% Unknown, 3.8% Hispanic or Latino, 12.0% Asian, 3.8% White, 70.6% American Indian and Alaska Native, 0.4%Black or African American, 9.6% Unknown, 3.8% Hispanic or Latino, 12.0% Asian, 3.8% White, 70.6% American Indian and Alaska Native, 0.4%
LGBT Percentage9%9%

Differences between credentialing specialist and appointment scheduler duties and responsibilities

Credentialing specialist example responsibilities.

  • Establish rapport with all PCP offices, hospital personnel, and manage care representatives.
  • Manage and administer the programs CME accredit education programs/Conferences.
  • Ensure enrollment and participation with all organization contract managed care plans and perform Medicaid/Medicare provider enrollment.
  • Process and manage all requests and applications for CME certification and supervise activities relate to credentialing process.
  • Perform spot claims audits to ensure CMS compliance with ICD-9, HCPCS, CPT, and other requirements.
  • Maintain and track data for OPPE and FPPE according to hospital policy and regulatory requirements.
  • Show more

Appointment scheduler example responsibilities.

  • Manage patient pre-op responsibilities, and generate all necessary paperwork.
  • Utilize the appropriate screening tools to accurately schedule internally refer patients for MRI appointments.
  • Obtain and enter complete registration demographic and insurance verification information (primary and secondary) into EMR system.
  • Implement a new TCMS and EHR database for the doctor's internal use.
  • Organize & archive electronic documents; scan and link charts and documents into the EHR
  • Used knowledge of key medical terms to determine patient's symptoms and refer to triage nurse when applicable.
  • Show more

Credentialing specialist vs appointment scheduler skills

Common credentialing specialist skills
  • Patients, 10%
  • Customer Service, 8%
  • Data Entry, 6%
  • Primary Source Verification, 5%
  • NCQA, 5%
  • CAQH, 4%
Common appointment scheduler skills
  • Patients, 33%
  • Phone Calls, 10%
  • Scheduling Patient Appointments, 8%
  • Customer Service, 5%
  • Outbound Calls, 4%
  • Medical Terminology, 4%

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