Credit supervisor vs contact center supervisor

The differences between credit supervisors and contact center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a credit supervisor and a contact center supervisor. Additionally, a credit supervisor has an average salary of $65,916, which is higher than the $42,217 average annual salary of a contact center supervisor.

The top three skills for a credit supervisor include financial statements, customer service and customer accounts. The most important skills for a contact center supervisor are patients, corrective action, and direct reports.

Credit supervisor vs contact center supervisor overview

	Credit Supervisor	Contact Center Supervisor
Yearly salary	$65,916	$42,217
Hourly rate	$31.69	$20.30
Growth rate	17%	-
Number of jobs	22,698	76,165
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 66%	Bachelor's Degree, 43%
Average age	47	47
Years of experience	6	6

Credit supervisor vs contact center supervisor salary

Credit supervisors and contact center supervisors have different pay scales, as shown below.

	Credit Supervisor	Contact Center Supervisor
Average salary	$65,916	$42,217
Salary range	Between $40,000 And $108,000	Between $24,000 And $73,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between credit supervisor and contact center supervisor education

There are a few differences between a credit supervisor and a contact center supervisor in terms of educational background:

	Credit Supervisor	Contact Center Supervisor
Most common degree	Bachelor's Degree, 66%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	University of Pennsylvania	California State University - Bakersfield

Credit supervisor vs contact center supervisor demographics

Here are the differences between credit supervisors' and contact center supervisors' demographics:

	Credit Supervisor	Contact Center Supervisor
Average age	47	47
Gender ratio	Male, 48.0% Female, 52.0%	Male, 58.8% Female, 41.2%
Race ratio	Black or African American, 9.8% Unknown, 4.8% Hispanic or Latino, 17.5% Asian, 5.8% White, 61.5% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between credit supervisor and contact center supervisor duties and responsibilities

Credit supervisor example responsibilities.

Assist with annual budget preparation and manage operating and payroll expenses to remain within budgetary guidelines.
Reduce DSO from 40 to 23 days by implementing weekly aging reviews and negotiating payment plans with delinquent customers.
Implement successful credit and collection practices resulting in measurable declines in calculate DSO.
Supervise staff of collections representatives responsible for reducing bad debt while also upholding company policies, and following strict legal regulations.
Develop and implement credit and collection polices and controls for Sarbanes-Oxley compliance for the entire corporation and publish across all divisions.

Contact center supervisor example responsibilities.

Lead the development and implementation of an automate shipping and billing system for the division using an MVS database.
Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
Implement ITIL processes which dramatically improve MTTR/MTRS.
Assist with quality control reports and SQL data extractions.
Provide UNIX and NT server maintenance for multiple financial institutions.
Provide administrative support to contact center manager, training director and QA analyst.

Credit supervisor vs contact center supervisor skills

Common credit supervisor skills

Financial Statements, 9%
Customer Service, 8%
Customer Accounts, 7%
Credit Limits, 5%
Credit Worthiness, 4%
Credit Card, 4%

Common contact center supervisor skills

Patients, 15%
Corrective Action, 9%
Direct Reports, 6%
Direct Supervision, 5%
Emergency Situations, 4%
Patient Care, 4%

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Office and Administrative Industry
Credit Supervisor
Credit Supervisor vs Contact Center Supervisor

Updated January 8, 2025

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