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The differences between customer contact specialists and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer contact specialist and a customer service representative manager. Additionally, a customer contact specialist has an average salary of $35,056, which is higher than the $32,048 average annual salary of a customer service representative manager.
The top three skills for a customer contact specialist include outbound calls, inbound calls and powerpoint. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.
| Customer Contact Specialist | Customer Service Representative Manager | |
| Yearly salary | $35,056 | $32,048 |
| Hourly rate | $16.85 | $15.41 |
| Growth rate | -4% | -4% |
| Number of jobs | 205,402 | 147,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Customer Contact Specialist interacts with customers in providing information in response to product and service inquiries. They manage and provide resolution to client complaints. They respond to customer queries accurately and in time through email or phone. Part of their responsibilities is to develop corporate reputation thru excellent customer service. Customer Contact Specialist also coordinates front-desk activities like redirecting phone calls.
A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.
Customer contact specialists and customer service representative managers have different pay scales, as shown below.
| Customer Contact Specialist | Customer Service Representative Manager | |
| Average salary | $35,056 | $32,048 |
| Salary range | Between $25,000 And $48,000 | Between $25,000 And $41,000 |
| Highest paying City | Quincy, MA | San Jose, CA |
| Highest paying state | Massachusetts | California |
| Best paying company | Deloitte | First Book |
| Best paying industry | Insurance | Finance |
There are a few differences between a customer contact specialist and a customer service representative manager in terms of educational background:
| Customer Contact Specialist | Customer Service Representative Manager | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer contact specialists' and customer service representative managers' demographics:
| Customer Contact Specialist | Customer Service Representative Manager | |
| Average age | 40 | 40 |
| Gender ratio | Male, 35.0% Female, 65.0% | Male, 34.8% Female, 65.2% |
| Race ratio | Black or African American, 10.3% Unknown, 5.7% Hispanic or Latino, 21.5% Asian, 6.5% White, 55.2% American Indian and Alaska Native, 0.8% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |